Slide Presentation of the 2007 Annual Meeting of AHRQ

Tenet's Patient Satisfaction System

• Tenet has been conducting patient satisfaction surveys since 1982
• Approximately 100,000 telephone surveys conducted annually by Field Research Corporation, founded in 1945
• Programs:
  • Inpatient
  • Outpatient Surgery
  • Outpatient Services
  • Emergency Department
  • Inpatient Rehab
  • Outpatient Rehab
  • Mental Health