Appendix B: Summaries
of PFQ Grantee Activities (continued)
PFQ Grant Summary: Partnering for Improved
Primary Care Diabetes Management
Lead Organization: Lehigh Valley Hospital
and Health Network (LVHHN)
Partner Team: LVHHN, Helwig Diabetes Center at LVHHN
Title: Partnering for Improved
Primary Care Diabetes Management
Topic Area: Improve diabetes care in the
primary care setting through intensive physician and patient
education and consultations with specialists
Principal Investigators: Originally Dr. Mark Young,
chair of Community Health & Health Studies at LVHHN &
professor of Health Evaluation Sciences, Penn State University, College of Medicine (died April 2004); replaced by Dr. Kenneth D. Coburn, CEO of
Health Quality Partners
AHRQ Project Officer: Margaret Coopey
Total Cumulative Award: $294,841
Funding Period: 10/2002–10/2004
Project Status: Terminated after 2 years
1. Project
Description
Goals. The project had two major goals: (1) to provide a packaged educational
intervention to improve primary care physicians' (PCP) management of their
diabetic patients in order to improve patient health status and (2) to devise a
cost-efficient model of intensive intervention that could be delivered in
primary care physician practices, which is where the majority of diabetes
patients receive care. The project aimed to design, implement, and evaluate a
diabetes management model that would deliver to diabetes patients (Type 2 only,
excluding the very highest-risk patients) in primary care practices the same
type of support (via referral to the regional diabetes center) received by
high-risk diabetic patients.4
Activities
and Progress. In the first year, diabetes educators from the Helwig Diabetes Center at LVHHN provided intensive team-based education with primary care
physicians in four practices in two phases. In the first phase, called
"intensive education," which lasted for three to six months, a Certified
Diabetes Educator (CDE), nutritionist, and diabetes physician specialist
conducted an initial assessment of the practice; recommended practice-specific
process improvements; provided structured education for clinicians, other
staff, and patients; and conducted biweekly case review. The CDE worked on site
16 to 24 hours per week. In the phase called "education reinforcement," the CDE
was on site for eight hours per week for the next six to nine months, providing
patient-specific problem solving and episodic consultation with an
endocrinologist. Patient group visits, delivered by a team consisting of an
educator, dietician, and support staff, were initiated in the four practices
with 10 to 15 patients in each group.
In
the second year, the project introduced the same model in another six primary
care practices but with a "refined model" that used Achievable Benchmarks of
Care (ABC™) to motivate improved physician clinical performance and patient health
outcomes. ABC sets a benchmark for care based on best practices of local or
regional peers and, to motivate physicians, provides them with reports on how
they compare to their peers. ABC reports, prepared by a Penn State College of
Medicine biostatistician, were distributed to the six PCP practices, which
received ongoing feedback on their progress.
2. Partnership Structure/Function
A project advisory committee was established to review
project successes, barriers, data, and general operations and budget. Members
included the principal investigator, co-investigator, medical director of the Helwig Diabetes Center (Dr. Merkle), project director and project coordinator from Helwig,
medical director of the Lehigh Valley Physician Hospital Organization, and two
advisors from Penn State University: Pamela Short, Department of Health Policy
Research, and Robert Gabbay, MD, College of Medicine. LVHHN's relationship to
the primary care practices was primarily limited to providing technical
assistance and clinical practice support. Neither PCPs nor patients appeared to
have any input into program design, assessment, or modification.
Table 1. Major Partner Organizations and Roles in the Project
|
Organization |
Role in Project |
Lead Organization (grant recipient) |
Lehigh Valley Hospital
and Health Network
|
Project management,
planning/development, and leadership; chair of Advisory Committee. When Dr.
Young died, Dr. Kenneth Coburn of Health Quality Partners assumed the
administrative and leadership roles for the project, but for only four
months.
|
Key
Collaborators |
Helwig Regional
Diabetes Center at
LVHHN
Dr. Larry Merkle,
Medical Director
|
Project director and project coordinator based at
Helwig Diabetes Center staffed and coordinated
delivery of diabetes interventions in PCPs, monitored
progress, and helped collect data for evaluation
Medical director and his staff provided endocrinologist
consultation to PCPs
|
Target Organizations |
Primary care practices in
southeastern Pennsylvania
St. Luke’s Health System
and Sacred Heart Health
Network
|
Ten primary care practices in southeastern
Pennsylvania participated in the first two years; had the
project continued, another eight PCPs were supposed to
be added in years 3 and 4, and plans would have called
for rolling out the project region-wide through the
Physician Hospital Organization (PHO) affiliated with
LVHHN Two other major hospital systems in southeastern
Pennsylvania were to have been involved in the
regional roll-out in years 3 and 4 had the project
continued
|
3. Project Evaluation and Outcomes/Results
Structure/Process of Care. In February 2004 the project submitted data to the
Agency for Healthcare Research and Quality showing promising improvements in
the percent of physicians in the first four practices who were screening for
glycosylated hemoglobin (HbA1c) and lipids, but not for micro-albuminiuria, per
the time line set forth by the American Diabetes Association guidelines. On the
Achievable Benchmarks of Care scores, physicians in the top-performing groups
remained near the top while those in lower-performing groups showed improved
scores. An initial assessment of the financial feasibility of providing group
visits in private practice settings indicated that 12 patients per group
provide income comparable to routine office visits, demonstrating that "a
replicable and sustainable financial model has been developed."
Outcomes of Care. Data on HbAlC levels, lipids, and blood pressure were monitored at
baseline and then at 6 and 12 months after the intensive education phase of
activities in the primary care practices. In February 2004, the data showed an
increase in patient adherence to guidelines and statistically significant
improvement in all the core clinical measures: blood pressure, lipid levels,
cholesterol, triglycerides, and hemoglobin. In the absence of a control group,
the project "corrected for the regression to the mean."
4. Major Products
- Presentation on
the project delivered at the American College of Physicians, spring 2005.
- Najarian et al.,
Improving Outcomes for Diabetic Patients Undergoing Vascular Surgery. Diabetes
Spectrum 18:53-60, 2005.
5. Potential for Sustainability/Expansion after PFQ
Grant Ends
Project representatives report that the intervention
remains in place in the 10 participating primary care practices. The project's
financial sustainability study showed that group visits by patients to receive
diabetes education are billable services and can generate enough revenue that
primary care practices can sustain the model. The project demonstrated a model
of providing chronic care to diabetes patients that could be replicated by
other specialty diabetes centers working in conjunction with primary care
practices; however, project representatives were not aware of any other centers
that had done so.
4. The
projected was terminated shortly after the end of the second year of the grant,
eight months after the principal investigator died. Had the project continued into
the third and fourth years of the grant (after December 2004), it would have
addressed several additional goals: (1) to evaluate the sustainability of
models of care for improving primary care diabetes management, (2) to
disseminate the model to other systems in southeastern Pennsylvania (16
practices and over 3,000 individuals in conjunction with the LVHHN Physician
Hospital Organization), and (3) to disseminate the lessons learned to a
national audience.
Return to Appendix B Contents
PFQ Grant Summary: Different Approaches to
Information Dissemination
Lead Organization: New York State Department of
Health (NYSDOH) (through Health Research Inc.)
Partner Team: Research Division of the Hebrew Home for the Aged at Riverdale
(RDHHAR), Columbia University Stroud Center, New York State
Psychiatric Institute, American Health Care Association (AHCA),
Association of Health Facilities Survey Agencies (AHFSA), Institute for
the Future of Aging Services, and The Commonwealth Fund
Title: Different Approaches to
Information Dissemination
Topic Area: Implementation of
evidence-based long-term care practices in nursing homes and adult care
facilities in New York State
Principal Investigators: Beth Dichter, PhD, NYSDOH (formerly Suzanne Broderick); with coprincipal
investigators from RDHHAR: Douglas Holmes, PhD, and
Jeanne Teresi, EdD, PhD
AHRQ Project Officer: Margaret Coopey
Total Cumulative Award: $1,161,932
Funding Period: 9/2002–9/2006
Project Status: Grantee has a no-cost extension through September 29, 2007, to conduct
and complete data analysis
1. Project
Description
Goals. The project aims to evaluate two methods for disseminating best practices
to nursing homes and adult care facilities. The research design is
quasi-experimental with two intervention groups and a comparison group. Each
group includes 15 nursing homes and 7 adult care facilities (ACFs), for a total
of 45 nursing homes and 21 ACFs. The first intervention group received special
training modules provided to facility in-service educators. The second
intervention group received the same special training modules while the state
surveyors responsible for quality assurance in the facilities also underwent
training on the modules. The comparison group conducted its own training as
required by state regulations, on topics selected by each facility. The project
will make pre- and post-training comparisons of staff knowledge of
accident/fall prevention and conditions (e.g., vision disorder, affective and
behavioral states) that may increase the risk of accidents/ falls as well as
comparisons between control and experimental groups (see below).
Researchers
hypothesized that training modules provided to nursing homes and ACFs in the
experimental groups, as compared to the control group, would enhance quality of
life for residents as measured by the reduction in indicators such as
accidents/falls and by secondary quality indicators, including behavior and
affect. The primary outcome was reduction in accidents/falls.
Activities and
Progress
Year
1. Delays in the release of AHRQ grant funds delayed the start of project
activities by about six months. By March 2003, the project had convened an
Advisory Group comprising representatives of project partners and other
stakeholder organizations. Project staff conducted an exhaustive search for
evidence-based best practices in long-term care. Through careful screening and
scoring on criteria such as cost, whether the module was indeed evidence-based
(as determined by results reported in peer-reviewed journals, at conferences
and meetings, and so forth), relevance to nursing home and ACF residents, and
so forth, the project identified several possible candidate best practices for
the evaluation. The Advisory Group further reviewed and scored the training
modules and recommended a subset for use in the project. Initially, the
project intended to implement six to eight evidence-based best practices in the
experimental nursing homes and ACFs. During a meeting on September 10, 2003,
convened by NYSDOH, the Advisory Group recommended limiting the number of
practices to two for each facility; the group believed that nursing homes and
ACFs would not be able to implement more than two practices successfully at one
time. After selection of the modules, project staff finalized the outcome
measures for evaluating the effectiveness of the interventions. The project
randomly selected samples of nursing homes and ACFs from three regions in New York State and began recruiting facilities to participate in the study.
Year
2. With guidance from the Advisory Group as described above, project staff
selected three evidence-based best practices with associated training modules
and worked with the developers of the modules to adapt the materials and
training process to meet the specific needs of New York State facilities. The
three training programs were (1) Bathing without a Battle, which focused on
person-centered bathing of individuals with dementia; (2) Vision Awareness,
which promoted a low-cost intervention that increases staff knowledge of visual
impairments; and (3) Staff Training in Assisted Living Residences (STAR), which
helped staff understand and deal more effectively with difficult behavior
problems among residents with dementia. Bathing without a Battle and Vision
Awareness were selected for nursing homes and Vision Awareness and STAR for
ACFs based on appropriateness for the target populations.
The
project then recruited facilities: 15 nursing homes and 7 ACFs for each of the
training programs. Training sessions for nursing homes and ACFs in the two
experimental groups on all three modules began in the second year. For
experimental group one, the project trained one or two staff members of the
facility. In nursing homes, the trainee was usually the nurse educator. In
ACFs, the trainee was usually the administrator or case manager. All trainees
then returned to their facilities and trained other facility staff. For
experimental group two, the project also trained the state surveyors
responsible for quality assurance. Research staff collected baseline data on
ACF residents by using a version of the Comprehensive Assessment and Referral
Evaluation (CARE) and the Extended Interview, both of which are comprehensive
assessment tools used extensively by RDHHAR in studies of comparable
populations. As locally collected Minimum Data Set (MDS) data were to be
used for nursing home residents, raw data collection for nursing home residents
was not necessary. The first wave of data collection in ACFs, which also
included interviews with staff and administrators and an environmental
assessment, was completed for the control group and began for the experimental
groups.
Year 3.
Training continued for both nursing homes and ACFs. Implementation forms were
collected from participating facilities to monitor their progress with training
and implementation. The project completed the first wave of data collection at
ACFs in the experimental groups early in the grant year and began follow-up
data collection at the facilities that had implemented training modules earlier
in the year and at ACFs in the control group toward the end of the grant year.
Year 4.
During the fourth year, the project continued to provide training and
implementation consultation to facilities. Due to staff turnover, 10
facilities experienced difficulty in continuing staff training such that the
project had to deliver new "train-the-trainer" sessions. Retraining was
conducted by the developer of the Vision module but not for STAR or Bathing
without a Battle because of limited resources and the lack of available
trainers.
As of the last project report, which covers the period
from September 30, 2005, through September 29, 2006, the project completed
collection of follow-up data for ACFs (using the RDHHAR tools) and was in the
process of extracting MDS data for the nursing homes. Preliminary data
analysis has begun, and final data analysis will begin once all data are
compiled.
2. Partnership Structure/Function
NYSDOH/Health Research Inc. contracted with the
Research Division at the Hebrew Home for the Aged at Riverdale to serve as the
research partner for the project. RDHHAR developed and implemented the
project's research design, collected resident data from ACFs, and provided
support to participating facilities in completing implementation tracking logs
and other data collection forms. Project staff from NYSDOH and RDHHAR met or held
conference calls at least monthly throughout the project. The two
organizations consulted with experts at Columbia University and Advisory Group
members to identify proven or effective evidence-based long-term care
practices. They also identified ways in which the training should be delivered
or adapted to meet the needs of staff in nursing homes and adult care
facilities or to comply with New York State rules and regulations.
The expectation is that the three national
organizations (AHCA, AAHSA, and AHFSA) represented on the Advisory Group will
help disseminate and promote adoption of the evidence-based practice programs
and training approaches through their national conferences and education
vehicles. Project staff also sent updates to at least 40 "interested
parties"–educators, researchers, trade association representatives, and
regulators who offered to provide occasional advice or assistance.
Table 1. Major Partner Organizations and Roles in the Project
|
Organization |
Role in Project |
Lead Organization (grant recipient) |
New York State Department of
Health, Division of Home and Community-Based Care (through Health Research
Inc., an affiliated private organization)
|
Manage and coordinate project
activities. Convene and obtain input from Advisory Group. Develop facility
sample and recruit facilities to participate in project. Ensure
participation from surveyors. Provide consultation to facilities as they
trained staff and implemented best practices. Extract MDS data and provide
them to RDHHAR.
|
Key
Collaborators |
Research Division of the
Hebrew Home for the Aged
at Riverdale
Consultants and Advisory
Group members
|
Co-principal investigators (Douglas Holmes and Hebrew Home
for the Aged Jeanne Teresi) responsible for performing evidence-based review of potential modules, evaluation design, data collection,
technical assistance to participating facilities, and analysis of project
outcomes.
Identify and recommend evidence-based training programs, packages, or modules; review training approaches to ensure
nursing facilities and ACFs can effectively implement them; and help
disseminate or promote use of the training programs more broadly:
- American Association of Homes and
Services for the Aging (AAHSA)—Institute for the Future of Aging Services.
- American Health Care Association
(AHCA).
- Association of Health Facility
Survey Agencies (AHFSA).
- Columbia University Stroud Center.
- New York State
Psychiatric Institute.
- The Commonwealth Fund.
|
Target Organizations |
45 nursing homes and 21
adult care facilities in three
regions in New York State
|
Those assigned to the experimental groups
participated in special training programs offered by
the state, trained other staff in their facilities in
evidence-based practices, and provided data on
implementation of the practices. Those assigned to
the control groups provided their usual training
programs
|
3. Project Evaluation and Outcomes/Results
The project will evaluate process data collected with
respect to each module. To determine impact at the staff level, the project
intends to look at the number of facility staff trained in the target
facilities, assess how thoroughly best practices have been implemented, and
compare pre- and post- training knowledge among staff. The project will also
make resident-level comparisons between control and experimental groups. The
project will analyze the impact and significance of the project once all the data
have been compiled and will include the analysis in a final report.
After training was completed at the experimental
sites, the project asked each facility to submit implementation forms that
reported the number of staff trained as well as the fidelity of the particular
intervention in that facility, i.e., how many vision logs were completed by
those trained to assess vision, or how many "ABC" cards were filled out by
those trained to address behavioral problems of patients with dementia. As of
June 2006, among the nursing home sample, 10 of 15 facilities in the first
experimental group trained staff in at least one of the modules; in the second
experimental group (with surveyor training in addition to staff training), 14
of 15 facilities completed training in at least one of the modules. It is
expected that the latter two numbers may increase somewhat after facilities are
contacted and revisited in order to obtain final implementation data. Among
ACFs, 6 of 7 in each of the two experimental arms completed one or both
training modules. In total, staff from 28 facilities received vision training,
staff from 6 facilities received STAR training, and staff from 22 facilities
received bathing training. Several nursing homes and ACFs have neither trained
staff nor implemented the modules. The two primary reasons facility
administrators provided for inaction were (1) the need to address
higher-priority issues and (2) attrition in staff trained at initial
train-the-trainer sessions.
Some facilities participating in the experimental
groups found the training to be useful. For example, some administrators say
that, as a result of the bathing training, they have made some structural
changes in the facility to improve residents' bathing experience. One of the facilities'
interviewed indicated that it uses the training it received through the project
in nurse aide classes, and another interviewee mentioned that the facility has
integrated some practices into its standard procedures. Some facilities,
however, mentioned that the time needed for training and/or completion of
implementation monitoring logs and quality assurance forms was a significant
burden. Others noted that turnover in directors of nursing often meant the loss
of support for training programs while turnover in aides meant that the
training had to be provided to all new aides if it were to be integrated into
ongoing practice.
With insufficient funding, the project was not
designed to assess directly via interview the impact of training on state nursing
facility surveyors' attitudes or understanding about what qualifies as an
avoidable adverse outcome. However, the project will analyze staff training and
implementation and resident indicators for the two experimental groups (one of
which included state surveyors in the training program) to see if there were
any differences in outcomes.
4. Major Products
- Presentation at
the Gerontological Society of America Annual Meeting 2005—AHRQ Partnerships
for Quality: Different Approaches to Information Dissemination.
- Planned
preparation of a manuscript outlining the process used to determine the
strength of the evidence base of available off-the-shelf training modules.
5. Potential for Sustainability/Expansion after PFQ
Grant Ends
Some facilities indicated that a few project
activities will continue in the future. For example, some aspects of the
training will be provided to new staff, and some best practices have been
integrated into standard procedures, e.g., asking new residents, upon admission,
about their bathing preferences. The continued use of training programs depends
on the availability of a trained "trainer" and the availability of
off-the-shelf and easy-to-implement training modules, as facility education
staff otherwise have difficulty in providing the training.
The New York State Department of Health plans to use
the project results to decide which types of training programs to support with
the recurring funds available through its Dementia Grants Program. Pending the
project's favorable outcome, the department may also require or recommend the
inclusion of elements of evidence-based training programs in state-mandated
certified nurse aide training.
Return to Appendix B Contents
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