Relevant Resources and Publications
Online Resources for Getting Started
- Performance Measurement Exchange
Federal Highway Administration - Performance Measurement Committee (A5022/ABC30)
Transportation Research Board - Performance Measurement Library
Washington State Department of Transportation - Performance Measures Course
Provided by the University of Maryland's Consortium for ITS Training and Education (CITE) - Performance Measurement for Government
Governmental Accounting Standards Board (GASB)
Organizations Endorsing Operations Performance Measurement
- Subcommittee on Systems Operations and Management
American Association of State Highway and Transportation Officials (AASHTO) - National Transportation Operations Coalition (NTOC) Action Team on Performance Measurement
- Center for Performance Measurement
International City/County Management Association (ICMA)
Publications - Operations Performance Measurement
- NCHRP Research Results Digest 312: Guide to Effective Freeway Performance Measurement (PDF 204KB), February 2007
- NCHRP Web-Only Document 97: Guide to Effective Freeway Performance Measurement: Final Report and Guidebook (PDF 6.3MB)
- NCHRP Synthesis 311: Performance Measures of Operational Effectiveness for Highway Segments and Systems (PDF 3.0MB), 2003
Publications - All Performance Measurement (Agency, Planning, Operations, etc.)
- Performance Measures to Improve Transportation Systems: Summary of the Second National Conference (PDF 4.0MB), TRB, 2005
- Summary of Roundtable on System Performance Measurement in Statewide and Metropolitan Transportation Planning, FHWA, October 7-9, 2003.
- Performance Measurement: An Institutional Perspective from State and Local Transportation Agencies. Report No. FHWA-OP-02-049, August 2002
(available for purchase at http://www.pti.org/index.php/ptiee1/inside/C47) - Performance Measures to Improve Transportation Systems and Agency Operations: Report of a Conference (PDF 2.8MB), TRB, 2001
- Measuring Performance Among State DOTs (PDF 1.7MB), AASHTO, March 2006
- The following reports are available from the Transportation Research Board Bookstore:
- NHCRP Report 446, A Guidebook for Performance-Based Transportation Planning, 2000
- NCHRP Report 431, Valuation of Travel-Time Savings and Predictability in Congested Conditions for Highway User-Cost Estimation, 1999
- NCHRP Research Results Digest 226, Multimodal Transportation: Development of a Performance-Based Planning Process, July 1998
- NCHRP Synthesis 238, Performance Measurement in State Departments of Transportation, 1997
- NCHRP Report 398 (Volume I: Final Report and Volume II: User's Guide), Quantifying Congestion, 1997
- TCRP Report 47, A Handbook for Measuring Customer Satisfaction and Service Quality, 1999
Performance Measurement Fundamentals and Best Practices
- Balancing Measures: Best Practices in Performance Management, August 1999
- Government Performance and Results Act of 1993
- Serving the American Public: Best Practices in Performance Measurement
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