Reinterpreting our Business with our Customers’ Point of View

In recognizing and understanding that each customer has unique requirements that are mission driven, our National Accounts Program was established to develop strategic relationships with our customers, focusing on understanding and assisting our customers in meeting their current and long-term organizational goals. The National Accounts Program provides our customers with a high-level of contact that improves the knowledge and understanding our customers and PBS need in order to make informed decisions and recommendations for our customers’ business requirements. 

Each customer is supported by a full time National Accounts team who works in conjunction with a network of Regional Account Managers, advocating our customers’ needs within GSA. Through this partnership we have been able to:

• Align our services to meet our customers’ needs
• Integrate our customers business requirements into PBS’s business processes
• Develop national, consistent strategies with customer business plans that meet customers’ real estate requirements
• Educate our customers on our policies, procedures, and regulations, resulting in the enhancement of customer knowledge needed for effective decision making processes
• Facilitate communication to ensure prompt, efficient delivery of service
• Obtain customer feedback allowing GSA to make the necessary changes and improve our real estate services

GSA knows that customers drive our business. The National Accounts Program is the catalyst in bringing the voice of the customer into organizational alignment within the GSA corporate culture. They are in the forefront of defining how we successfully provide the best value to our customers, 

The Success of our National Accounts Program is Based on our Customers’ Success

Through the customer relationships established at the national and regional level, we continue to learn about our customers’ changing needs. As National Accounts filters this customer information into all aspects of our organization, it allows GSA to be a more customer centric, responsive and pro-active real estate organization. It also allows GSA to balance our customers’ needs with our portfolio. The true success is only measurable through our customers’ success. By providing quality workplace solutions for federal employees through these strategic customer relationships, we are indirectly supporting our customers’ mission and helping them to succeed.

In this section, customers can access the National Accounts Network Matrix.