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Suggested Readings
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Crucial Confrontations – Tools for Resolving Broken Promises, Violated Expectations and Bad Behavior (2005) by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
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Crucial Conversations – Tools for Talking When Stakes are High (2002) by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler
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Primal Leadership - Realizing the Power of Emotional Intelligence (2002) by Daniel Goleman, Richard Boyatzis, Annie McKee
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Whale Done! – The Power of Positive Relationships (2002) by Ken Blanchard
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Who Moved My Cheese (1998) by Spencer Johnson
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Working with Emotional Intelligence (1998) by Daniel Goleman