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Office of Inspector General |
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| Title: | Refocusing Efforts To Improve Airline Customer Service |
| Date: | April 11, 2007 |
| Type: | Testimony |
| CC-2007-042 | |
| Summary: | On April 11, the Inspector General testified before the Senate Committee on Commerce, Science, and Transportation regarding refocusing efforts to improve airline customer service. The Inspector General testified that: (1) airlines need to refocus their efforts to improve customer service; (2) the Department needs to take a more active role in airline customer service issues; (3) airlines must overcome challenges in mitigating extraordinary flight disruptions; and (4) airlines must implement more effective contingency plans for long onboard aircraft delays. |
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