Air Travel Consumer Report for 2003
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings. The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 3, 2003, and the most recent data is from October 2003.
The report is divided into four sections. These sections deal with flight delays, mishandled baggage, oversales and consumer complaints. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.
Additional air travel data can be found on the BTS website.
Reports Issued in 2003 |
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To see the PDF version of the reports you will need the Adobe Acrobat reader. Click the icon to download it for free. |
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December 2003 Report PDF Version | MS Word Version Flight Delays: Oct 2003 Mishandled Baggage: Oct 2003 Oversales: 3rd Quarter 2003 / Jan-Sep 2003 Consumer Complaints: Oct 2003 |
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November 2003 Report PDF Version | MS Word Version Flight Delays: Sep 2003 / 12 Months Ending Sep 2003 Mishandled Baggage: Sep 2003 / Jan-Sep 2003 Oversales: 3rd Quarter 2003 / Jan-Sep 2003 Consumer Complaints: Sep 2003 / Jan-Sep 2003 |
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October 2003 Report PDF Version | MS Word Version Flight Delays: Aug 2003 / 12 Months Ending Aug 2003 Mishandled Baggage: Aug 2003 Oversales: 2nd Quarter 2003 / Jan-Jun 2003 Consumer Complaints: Aug 2003 |
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September 2003 Report PDF Version | MS Word Version Flight Delays: Jul 2003 / 12 Months Ending Jul 2003 Mishandled Baggage: Jul 2003 Oversales: 2nd Quarter 2003 / Jan-Jun 2003 Consumer Complaints: July 2003 |
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August 2003 Report PDF Version | MS Word Version Flight Delays: Jun 2003 / 12 Months Ending Jun 2002 Mishandled Baggage: Jun 2003 / Jan - Jun 2003 Oversales: 2nd Quarter 2003 / Jan - Jun 2003 Consumer Complaints: Jun 2002 / Jan - Jun 2003 |
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July 2003 Report PDF Version | MS Word Version Flight Delays: May 2003 / 12 Months Ending May 2003 Mishandled Baggage: May 2003 Oversales: 1st Quarter 2003 Consumer Complaints: May 2003 |
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June 2003 Report PDF Version | MS Word Version Flight Delays: Apr 2003 / 12 Months Ending Apr 2003 Mishandled Baggage: Apr 2003 Oversales: 1st Quarter 2003 Consumer Complaints: Apr 2003 |
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May 2003 Report PDF Version | MS Word Version Flight Delays: Mar 2003 / 12 months ending Mar 2003 Mishandled Baggage: Mar 2003 / Jan - Mar 2003 Oversales: 1st Quarter 2003 Consumer Complaints: Mar 2003 / Jan - Mar 2003 |
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April 2003 Report PDF Version | MS Word Version Flight Delays: Feb 2003 / 12 Months Ending Feb 2003 Mishandled Baggage: Feb 2003 Oversales: 4th Quarter 2002 / Jan - Dec 2002 Consumer Complaints: Feb 2003 |
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March 2003 Report PDF Version | MS Word Version Flight Delays: Jan 2003 / 12 Months Ending Jan 2003 Mishandled Baggage: Jan 2003 Oversales: 4th Quarter 2002 / Jan - Dec 2002 Consumer Complaints: Jan 2003 |
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February 2003 Report PDF Version | MS Word Version Flight Delays: Dec 2002 / 12 Months Ending Dec 2002 Mishandled Baggage: Dec 2002 / 12 months ending Dec 2002 Oversales: 4th Quarter 2002 / Jan - Dec 2002 Consumer Complaints: Dec 2002 / 12 months ending Dec 2002 |
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January 2003 Report PDF Version | MS Word Version Flight Delays: Nov 2002 / 12 Months Ending Nov 2002 Mishandled Baggage: Nov 2002 Oversales: 3rd Quarter 2002 / Jan - Sep 2002 Consumer Complaints: Nov 2002 |
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Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
