Air Travel Consumer Report for 2002
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings. The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on December 2, 2002, and the most recent data is from October 2002.
The report is divided into four sections. These sections deal with flight delays, mishandled baggage, oversales and consumer complaints. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.
Additional air travel data can be found on the BTS website.
Reports Issued in 2002 |
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To see the PDF version of the reports you will need the Adobe Acrobat reader. Click the icon to download it for free. |
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December 2002 Report PDF Version | MS Word Version Flight Delays: October 2002 / 12 Months Ending October 2002 Mishandled Baggage: October 2002 Oversales: 3rd Quarter 2002 / January-September 2002 Consumer Complaints: October 2002 |
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November 2002 Report PDF Version | MS Word Version Flight Delays: September 2002 / 12 Months Ending September 2002 Mishandled Baggage: September 2002 / January-September 2002 Oversales: 3rd Quarter 2002 / January-September 2002 Consumer Complaints: September 2002 / January-September 2002 |
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October 2002 Report MS Word Version Flight Delays: August 2002 / 12 Months Ending August 2002 Mishandled Baggage: August 2002 Oversales: 2nd Quarter 2002 Consumer Complaints: August 2002 |
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September 2002 Report PDF Version | MS Word Version Flight Delays: July 2002 / 12 Months Ending July 2002 Mishandled Baggage: July 2002 Oversales: 2nd Quarter 2002 / January-June 2002 Consumer Complaints: July 2002 |
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August 2002 Report PDF Version | MS Word Version Flight Delays: June 2002 / 12 Months Ending June 2002 Mishandled Baggage: June 2002 Oversales: 2nd Quarter 2002 Consumer Complaints: June 2002 |
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July 2002 Report PDF Version | MS Word Version Flight Delays: May 2002 / 12 Months Ending May 2002 Mishandled Baggage: May 2002 Oversales: 1st Quarter 2002 Consumer Complaints: May 2002 |
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June 2002 Report PDF Version | MS Word Version Flight Delays: April 2002 / 12 Months Ending April 2001 Mishandled Baggage: April 2001 Oversales: 1st Quarter 2002 Consumer Complaints: April 2002 |
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May 2002 Report PDF Version | MS Word Version Flight Delays: March 2002 / 12 Months Ending March 2002 Mishandled Baggage: March 2002 Oversales: 1st Quarter 2002 Consumer Complaints: March 2002 |
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April 2002 Report PDF Version | MS Word Version Flight Delays: February 2002 / 12 Months Ending February 2001 Mishandled Baggage: February 2002 Oversales: 4th Quarter 2001 Consumer Complaints: February 2002 |
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March 2002 Report PDF Version | MS Word Version Flight Delays: January 2002 / 12 Months Ending January 2002 Mishandled Baggage: January 2002 Oversales: 4th Quarter 2001 Consumer Complaints: January 2002 |
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February 2002 Report PDF Version | MS Word Version Flight Delays: December 2001 / 12 Months Ending December 2001 Mishandled Baggage: December 2001 Oversales: 3rd Quarter 2001 Consumer Complaints: December 2001 |
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January 2002 Report PDF Version | MS Word Version Flight Delays: November 2001 / 12 Months Ending November 2001 Mishandled Baggage: November 2001 Oversales: 3rd Quarter 2001 Consumer Complaints: November 2001 |
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Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
