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Customer Assistance - Vendor Help
This section specifically addresses the Vendor community. It contains a general list of questions and answers related to placing your catalog online with GSA Advantage, receiving orders, and other information.


SIP News
News and information for users of GSA's Schedule Input Program software

Email address now required for each order/dealer address

  SIP now requires a valid email address for each order/dealer address provided. Beginning next year, we will make GSA Advantage purchase orders are now available to contractors via the web at www.poportal.gsa.gov. Access to these orders will be via the email address provided with each order/dealer address. Please ensure these are valid email addresses of individuals who can receive orders and provide status of those orders.

SIP changes to Energy Star & Energy Efficient designations

  Section 533 of the National Energy Conservation Policy Act requires each Federal agency to procure Energy Star or energy efficient (FEMP) designated products. In order to comply with the requirements of the Act, designation of Energy Star or energy efficient for products in GSA Advantage will be restricted to certain Special Item Numbers (SINs). SIP includes these new restrictions. Click http://vsc.gsa.gov/lookup/standardfeatures.cfm to see the list of SINs for Energy Star and Energy Efficient designations.

We recommend that you take the time to ensure that products or systems that you offer that meet Energy Star or energy efficient (FEMP) criteria are so indicated since agencies are being required to procure only these. To designate items in SIP, click on the "Products" icon in SIP then click the "Environmental/Special Features" icon. From there you may assign various designations to products.

NOTE: Identification of Energy Star items in GSA Advantage is now being accomplished via a web service between GSA and Energy Star. As a result, vendors will no longer need to identify items as Energy Star.

SIP changes to Section 508 accessibility information

  Section 508 of the Rehabilitation Act requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (E&IT) they shall ensure that this technology allows both Federal employees and individuals with disabilities to have access to and use of information and data that is comparable to those without disabilities.

Using SIP, you may designate products that are Section 508 compliant. SIP 7.0 has been expanded to allow contractors to provide an optional link (URL) to their website containing 508 information about the product. Providing a URL allows users of GSA Advantage to link directly to your website from a particular product in Advantage. This information will help agencies comply with requirement of Section 508 for the purchase of E&IT products. To designate items in SIP, click on the "Products" icon in SIP then click the "Environmental/Special Features" icon. From there you may assign the "Section 508" designation to applicable products.

SIP now allows optional Universal Product Code (UPC)

  A new Universal Product Code field has been added to SIP for each product and accessory. This field is current optional and will allow us to better identify and manage schedule products in GSA Advantage. Population of this field is recommended.




How do I receive orders?

Vendors can receive orders in one of three ways: via the web, EDI or via XML. Select the order retrieval method that suits you best.

Option 1: Orders via the web
Orders can be retrieved via the web using the GSA Purchase Order Portal (PO Portal) website. The PO Portal allows you to easily view or print your GSA Advantage purchase orders, or you may download your orders in a number of formats including XLS, TXT, XML, or PDF. The PO Portal will also allow you to submit status for your orders which will appear in GSA Advantage for customers. Go to www.poportal.gsa.gov and click on Help for more information on using the PO Portal.

To ensure that only those individuals you designate can retrieve your orders, we require that you provide us the email address of an authorized individual for each of your order receiving addresses (this is accomplished using SIP or EDI). Only those individuals will be provided access to the PO Portal and will only be able to access orders placed to that address.

Option 2: Electronic Data Interchange (EDI)
EDI is the computer-to-computer electronic method of receiving orders from customers. The order information that is sent from GSA Advantage to vendor desktops is structured in a way that has been agreed upon by international standards. Contact our EDI helpdesk at 703-605-9444 if you need further assistance.

Option 3: Extensive Markup Language (XML)
Orders can be provided in XML format. Contact us at 703-605-9444 for more information.



Where can I get information on becoming a GSA schedule contractor?

Click here to find information about selling to the Government and becoming a schedule contractor.



If I have a GSA schedule contract, is it required to become a part of GSA Advantage?

Yes. You are required to provide your catalog data electronically. See schedule clause I-FSS-597. GSA Advantage currently has over 400,000 Federal users worldwide and is the most popular shopping website in the federal government!



How long do I have to get prepared?

After contract award, you will have up to 6 months to load your data on GSA Advantage.



Can I get information on who uses GSA Advantage?

Fiscal year sales information reported by quarter is posted to GSA's Vendor Support Center (VSC) website at http://vsc.gsa.gov/.



I already have a GSA contract; how do I participate in GSA Advantage?

GSA has created a website dedicated solely to vendors. The Vendor Support Center website at http://vsc.gsa.gov/ contains a wealth of information concerning placing your catalogs on GSA Advantage, as well as other information relevant to schedule vendors. Here are the steps you need to take to get your catalog on GSA Advantage:
Step 1: Read and become familiar with schedule clause I-FSS-597 that requires participation in GSA Advantage. Additionally, see clause I-FSS-600, "Contract Price List" of your Multiple Award Schedule (MAS) contract which addresses the submission of electronic catalogs. Catalogs must be submitted electronically via Electronic Data Interchange (EDI) or via GSA's Schedule Input Program (SIP) software. The SIP software is available at no cost on the VSC website at http://vsc.gsa.gov/. There are also a number of companies who will prepare and submit your catalog data electronically; however, there are costs associated with this service.

Step 2: Register! All vendors must register with the GSA VSC. You may do this using the SIP software or by calling toll free at 877-495-4849. The VSC will provide you with a password that is required on all catalog submissions. Please note that your company's Data Universal Numbering System (DUNS) number is required in order to register. If you do not have a DUNS assigned for your company, you may obtain one without charge by contacting Dun & Bradstreet, Inc. at 866-705-5711.

Step 3: Decide which method you will use to submit catalog information, EDI or SIP. Additional instructions are provided in a Startup kit which is included with the SIP software and also available at the VSC website.

Step 4: Submit and update your catalog. You may submit your catalog including updates and changes 24 hours a day. The data you submit (part numbers, descriptions, prices, etc.) will be seen by your customers. The completeness and accuracy of the data submitted is your responsibility, so please ensure that your products and services are adequately described.



Can I list my company website on GSA Advantage?

Yes, when you prepare your catalog for submission you may submit your company's website URL that contains information about your schedule contract. In fact, you may even submit a URL for each product. This product level URL can link to a photo, specifications, or any other information you would like to provide about that product.



How do I change my prices?

Price changes can be submitted through SIP or EDI. Temporary price reductions are posted immediately (if other changes are not included in your file). Price increases are approved by your GSA Contracting Officer prior to being posted to GSA Advantage.



How do I make other changes to my contract?

If you submit a change other than a price decrease, it will automatically be routed to your GSA Contracting Officer for approval before it is loaded to GSA Advantage. Modifications must be approved before the file is sent to GSA Advantage.



Can my dealers participate in GSA Advantage?

If your contract allows dealers to receive orders, they can participate. Use SIP or EDI to submit dealer information.



How do I send photos for my products?

We strongly encourage your company to submit as many photos as possible. A photo upload feature is included as part of the SIP software. If you choose to submit your catalog using EDI, a photo upload tool is available at the VSC website.



Can state and local governments order through GSA Advantage?

Yes, state and local governments can order through GSA Advantage. The state and local government entities that may use GSA Advantage include: states, counties, municipalities, cities, towns, townships, tribal governments, public authorities, school districts, colleges and other institutions of higher education, council of governments, regional or interstate government entities, or any agency or instrumentality of the preceding entities, and including legislative and judicial departments. The term does not include contractors of, or grantees of, State or local governments.

State and local customers who wish to order must use a state or local government issued credit card. No other form of payment is currently accepted.

At this time, state and local customers can only order products from the Disaster Recovery and Cooperative Purchasing programs. Contractors who participate in these programs can sell products and services to state and local customers.



What is eBuy?

GSA's latest e-Business innovation, e-Buy, has simplified the acquisition process. e-Buy, a component of GSA Advantage, is an electronic Request for Quote (RFQ) system designed to allow Federal buyers to prepare RFQs, directly on-line, for a wide range of services and products offered through GSA's Multiple Award Schedule (MAS) and GWAC programs. e-Buy allows RFQs and quotes to be exchanged electronically between Federal buyers and Schedule contractors. e-Buy delivers the power of the Internet by allowing Federal buyers to interact with the commercial marketplace to obtain best value solutions for their operations.



How do I register for eBuy?

When your GSA Contracting Officer approves your catalog file for GSA Advantage, you are automatically registered for e-Buy. To access e-Buy, go to http://www.ebuy.gsa.gov/. Use your VSC assigned password to login.



What about the Trade Agreements Act?

As a reminder, in solicitation provision FAR 52.212-3 (f)(2), Offeror Representations and Certifications-Commercial Items, you must include a comprehensive list of those offered items that are obtained from sources other than the U.S. or designated country. In this same paragraph, your firm certifies to the accuracy of that representation. Any item not identified as from other than a designated country is considered to be compliant with the Trade Agreement clause of the contract.

Contractor is ultimately responsible for compliance with the Trade Agreements Act in accordance with clause 52.225-5 Trade Agreements.


Help Topics
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* FAQs
* Terms and Information
* Mandatory Sources
* Special Programs
* GSA Business Center Contacts
* DoDAAC/AAC Information
* Page Specific Help
* Help for Vendors
  * SIP News
  * How do I receive orders?
  * Become a GSA schedule contractor
  * Is it required to participate in GSA Advantage?
  * How long do I have to get prepared?
  * Who uses GSA Advantage?
  * How do I participate in GSA Advantage?
  * Can I list my website?
  * How do I change my prices?
  * How do I change my contract?
  * Can my dealers participate?
  * How do I send photos?
  * Can State/Local Govt.s order?
  * What is eBuy?
  * How do I register for eBuy?
  * What about the Trade Agreements Act?
* Security