|November 4, 2008|
Office of Workers' Compensation Programs (OWCP)
Division of Longshore and Harbor Workers' Compensation (DLHWC)
Customer Service Plan
The Longshore and Harbor Workers' Compensation Act and its extensions, administered by the U. S. Department of Labor's Employment Standards Administration, Office of Workers' Compensation Programs, provide medical benefits, compensation for lost wages, and rehabilitation services to employees who are injured during the course of employment or contract an occupational disease related to employment. Survivor benefits also are provided if the work-related injury or disease causes, contributes to, or hastens the employee's death.
What Our Program Does
The Longshore and Harbor Workers' Compensation Act provides employment-injury and occupational-disease protection to approximately 500,000 workers who are injured or contract occupational diseases occurring on the navigable waters of the United States, or in adjoining areas, and for certain other classes of workers covered by extensions of this Act.
These benefits are paid directly by an authorized self-insured employer; or through an authorized insurance carrier; or, in particular circumstances, by a Special Fund administered directly by the Division of Longshore Compensation.
In addition to longshore, harbor, and other maritime workers, LHWCA covers a variety of other employees through the following extensions to the Act: The District of Columbia Workmen's Compensation Act (enacted in 1928 and repealed effective July 26, 1982); Defense Base Act (1941); Nonappropriated Fund Instrumentalities Act (1952); and the Outer Continental Shelf Lands Act (1953).
Services Our Customers Can Expect:
Our program's commitment to you is to:
A random survey of Longshore claimants around the country revealed that most claimants were satisfied with the service provided by our district offices. However, there were some concerns expressed in the following areas:
Claimants are not always being advised by their employers at the time of injury that they have a free choice of physician under the provisions of the Longshore and Harbor Workers' Compensation Act. However, the majority indicated that they were provided with prompt medical attention.
Some claimants also complained that the initial payment of compensation is not being made timely by the self-insured employer or the insurance carriers.
To improve service in these areas, we have taken the following actions: