AFM Programs & Services
The Cooperative Resolution Program (CRP) is the REE Alternative Dispute Resolution Program (ADR) which offers an opportunity for all employees to address issues as an alternative to the traditional complaint grievance systems available for resolving workplace issues. The CRP offers employees Conflict Consultation, Conflict Management Training and Mediation Services. Mediation seeks to find a workable solution to the issue rather than focusing blame. Conflict Management Training provides an opportunity to sharpen skills in communication, active listening, understanding different working and conflict management styles. The CRP is preventative, resolving differences in a cooperative approach to build trust and respect in the workplace.
Conflict Consultation
One-on-one conflict consultation is a powerful tool. This confidential and voluntary process develops skills that improve working relationships and shifts the negative to a positive in a conflict.
Conflict Management Training
Available upon request and may be modified to suit your needs.
A 3-hour course that addresses the following three areas
- Improve communication/active listening skills
- Identify different working styles
- Identify and develop your own conflict management style
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more on conflict management...
Mediation Services
An informed approach to dealing with workplace conflict
- Voluntary participation builds mutual respect and understanding
- Parties craft their own "win-win" resolution
- Improved communication will prevent future misunderstandings
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