Human Resources

Customer Service Plan

---

• TABLE OF CONTENTS
• Print full document
• Vision Statement
• Code of Conduct
• Introduction
• REE Human Capital Plan
• President’s Management Agenda
• Customer Service Hand Pin Award
• Partnership Relationship
• Identification of Customers
• Services Provided
• Customer Service Standards
  • Human Resources Operations
  • Employee Benefits
  • Employee Relations
  • Human Resources Policy
  • Special Programs
  • Competitive Sourcing Program
• Appendix. Feedback and Suggestions

Vision Statement

The Human Resources Division (HRD) is dedicated to meeting the Research, Education, and Economics (REE) mission area human resource needs in a manner that is customer driven and cost effective. HRD values the diversity of our employees and works collectively to make HRD the employer of choice in the human resources community. HRD continually seeks and uses innovative approaches that are models for the Department and the Government as a whole.