Customer Support Portal
Your place for Adobe support
Welcome to the Adobe Support Portal, where you can submit your technical support and customer service cases and manage your support accounts online. Whether you are an individual customer, a volume licensing customer, a solution partner, or developer, the Adobe customer care team will verify eligibility for support, and respond to your web case directly within one business day (our support programs offer even faster response times). To submit a web case now, follow the steps under "Getting started." If you are a returning customer, you can log in with your Adobe ID and password.
At the new Adobe Support Portal, you now have a single place to:
- Submit a web case
- View a complete case history of your current and past support activity
- View your Adobe personal account and corporate accounts from a single log-in session
- Review your current support coverage
Getting started
Individual customers
To submit a web case, you first need to register your product. During the product registration process, you will be asked to create an Adobe ID and password. Use your Adobe ID and password to log in and submit your web case.
Some customers creating new membership accounts or registration records may experience a delay of as much as five hours. If you need help with your product urgently, contact technical support by phone.
Volume licensing customers, partners and developers
If you are a returning business customer to the Adobe Support Portal, you can view your account now by logging in with your Adobe ID and password.
If you are new to the Adobe Support Portal, please do not create a new Adobe ID. Adobe may have already provided your company with that information, and creating a new Adobe ID will prevent you from accessing your business data. To see if you already have a valid Adobe ID, follow the Forgot your password link to create a new password. If you receive an error message that login has failed or if you do not have an Adobe ID, contact your account representative or Adobe Customer Service.
