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Suggested Readings

  • Crucial ConfrontationsTools for Resolving Broken Promises, Violated Expectations and Bad Behavior (2005) by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

  • Crucial Conversations – Tools for Talking When Stakes are High (2002) by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

  • Primal Leadership - Realizing the Power of Emotional Intelligence (2002) by Daniel Goleman, Richard Boyatzis, Annie McKee

  • Whale Done! – The Power of Positive Relationships (2002) by Ken Blanchard

  • Who Moved My Cheese (1998) by Spencer Johnson

  • Working with Emotional Intelligence (1998) by Daniel Goleman