A Toolkit for Redesign in Health Care: Final Report
Form A. Site Visit/Conference Call Questions
Date: ____/____/____ Time: ________ AM/PM
Interviewer(s):
__________________________________________________________________________________________________
Site/institution:
_________________________________________________________________________________________________
Person(s) interviewed:
___________________________________________________________________________________________ |
1. What was the motivation going in for a radical redesign? |
2. What are the goals for transforming your organization? |
3. What steps did you take to transform your organization?
- With leadership/management?
- With the frontline workforce?
- With culture?
- With input, from your customers?
|
4. What were the timelines for this transformation for each of the steps? |
5. From your personal experience in health care, what processes would you
change? |
6. What were the critical juncture points? |
7. What worked well during this transformation? What did not work well? |
8. What were the problems/issues that you confronted? What would you approach differently? |
9. Which of the components of these processes are transferable to other organizations, particularly health care? Which ones are not? |
10. What do you estimate were the costs of this transformation and the components of these costs? |
11. What was the role of information technology? |
12. What was the role of human resources? |
13. Where did you need to make organizational structure or key competency changes and how
were these accomplished? |
14. Can you describe the most important end-results? |
15. Can you name the tools/concepts that you applied? For example, Six Sigma, Lean, etc. |
16. What other industries did you look at as for examples of redesign? |
17. What were the critical factors involved in maintaining the success and visibility of
the projects? |
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