Item |
Survey
Items By Composite |
Item Average Percent Positive Response |
Most Recent |
Previous |
Change |
Maximum Increase |
Maximum Decrease |
Average Increase |
Average Decrease |
1. |
Teamwork
Within Units |
|
|
|
|
|
|
|
A1 |
1. People
support one another in this unit. |
85% |
83% |
2% |
19% |
-18% |
7% |
-5% |
A3 |
2. When a
lot of work needs to be done quickly, we work together as a team to get the
work done. |
87% |
87% |
0% |
15% |
-24% |
5% |
-5% |
A4 |
3. In this
unit, people treat each other with respect. |
78% |
77% |
1% |
19% |
-23% |
6% |
-5% |
A11 |
4. When one
area in this unit gets really busy, others help out. |
69% |
67% |
2% |
29% |
-19% |
7% |
-6% |
2. |
Supervisor/Manager
Expectations & Actions Promoting
Patient Safety |
|
|
|
|
|
|
|
B1 |
1. My
supv/mgr says a good word when he/she sees a job done according to
established patient safety procedures. |
71% |
69% |
2% |
30% |
-19% |
8% |
-6% |
B2 |
2. My
supv/mgr seriously considers staff suggestions for improving patient safety. |
76% |
76% |
0% |
25% |
-23% |
7% |
-7% |
B3 R |
3. Whenever
pressure builds up, my supv/mgr wants us to work faster, even if it means
taking shortcuts. |
77% |
75% |
2% |
23% |
-18% |
7% |
-6% |
B4 R |
4. My
supv/mgr overlooks patient safety problems that happen over and over. |
78% |
77% |
1% |
16% |
-22% |
5% |
-7% |
3. |
Management
Support for Patient Safety |
|
|
|
|
|
|
|
F1 |
1. Hospital
mgmt provides a work climate that promotes patient safety. |
82% |
82% |
0% |
27% |
-32% |
7% |
-8% |
F8 |
2. The actions
of hospital mgmt show that patient safety is a top priority. |
75% |
72% |
3% |
31% |
-18% |
8% |
-6% |
F9 R |
3. Hospital
mgmt seems interested in patient safety only after an adverse event happens. |
62% |
60% |
2% |
36% |
-27% |
10% |
-7% |
4. |
Organizational Learning—Continuous
Improvement |
|
|
|
|
|
|
|
A6 |
1. We are
actively doing things to improve patient safety. |
84% |
81% |
3% |
31% |
-15% |
7% |
-5% |
A9 |
2. Mistakes
have led to positive changes here. |
66% |
63% |
3% |
62% |
-22% |
10% |
-5% |
A13 |
3. After we
make changes to improve patient safety, we evaluate their effectiveness. |
71% |
68% |
3% |
22% |
-25% |
9% |
-6% |
5. |
Overall
Perceptions of Patient Safety |
|
|
|
|
|
|
|
A10 R |
1. It is
just by chance that more serious mistakes don't happen around here. |
64% |
61% |
3% |
29% |
-18% |
9% |
-6% |
A15 |
2. Patient
safety is never sacrificed to get more work done. |
69% |
66% |
3% |
31% |
-19% |
9% |
-6% |
A17 R |
3. We have
patient safety problems in this unit. |
67% |
64% |
3% |
31% |
-22% |
8% |
-7% |
A18 |
4. Our
procedures and systems are good at preventing errors from happening. |
73% |
70% |
3% |
23% |
-21% |
7% |
-5% |
6. |
Feedback
and Communication About Error |
|
|
|
|
|
|
|
C1 |
1. We are
given feedback about changes put into place based on event reports. |
51% |
50% |
1% |
32% |
-27% |
8% |
-7% |
C3 |
2. We are
informed about errors that happen in this unit. |
67% |
66% |
1% |
23% |
-23% |
7% |
-6% |
C5 |
3. In this
unit, we discuss ways to prevent errors from happening again. |
72% |
70% |
2% |
26% |
-26% |
8% |
-6% |
7. |
Communication
Openness |
|
|
|
|
|
|
|
C2 |
1. Staff
will freely speak up if they see something that may negatively affect patient
care. |
76% |
75% |
1% |
28% |
-23% |
6% |
-5% |
C4 |
2. Staff feel free to question the decisions or actions of those
with more authority. |
48% |
46% |
2% |
40% |
-26% |
9% |
-7% |
C6 R |
3. Staff are afraid to ask questions when something does not seem
right. |
64% |
62% |
2% |
36% |
-28% |
8% |
-7% |
8. |
Frequency
of Events Reported |
|
|
|
|
|
|
|
D1 |
1. When a
mistake is made, but is caught and corrected before affecting the patient,
how often is this reported? |
54% |
52% |
2% |
21% |
-34% |
8% |
-9% |
D2 |
2. When a
mistake is made, but has no potential to harm the patient, how often
is this reported? |
59% |
57% |
2% |
25% |
-21% |
8% |
-7% |
D3 |
3. When a
mistake is made that could harm the patient, but does not, how often
is this reported? |
75% |
74% |
1% |
27% |
-29% |
7% |
-6% |
9. |
Teamwork
Across Units |
|
|
|
|
|
|
|
F2 R |
1. Hospital
units do not coordinate well with each other. |
49% |
46% |
3% |
45% |
-20% |
11% |
-6% |
F4 |
2. There is
good cooperation among hospital units that need to work together. |
63% |
61% |
2% |
34% |
-25% |
9% |
-7% |
F6 R |
3. It is
often unpleasant to work with staff from other hospital units. |
61% |
59% |
2% |
31% |
-23% |
9% |
-6% |
F10 |
4. Hospital
units work well together to provide the best care for patients. |
72% |
70% |
2% |
22% |
-22% |
7% |
-7% |
10. |
Staffing |
|
|
|
|
|
|
|
A2 |
1. We have
enough staff to handle the workload. |
57% |
57% |
0% |
33% |
-23% |
10% |
-8% |
A5 R |
2. Staff in
this unit work longer hours than is best for patient
care. |
54% |
54% |
0% |
32% |
-34% |
8% |
-9% |
A7 R |
3. We use
more agency/temporary staff than is best for patient care. |
64% |
66% |
-2% |
50% |
-37% |
8% |
-9% |
A14 R |
4. We work
in "crisis mode" trying to do too much, too quickly. |
54% |
52% |
2% |
34% |
-20% |
9% |
-6% |
11. |
Handoffs
& Transitions |
|
|
|
|
|
|
|
F3 R |
1. Things
"fall between the cracks" when transferring patients from one unit to
another. |
47% |
46% |
1% |
45% |
-20% |
8% |
-6% |
F5 R |
2.
Important patient care information is often lost during shift changes. |
52% |
51% |
1% |
37% |
-28% |
7% |
-7% |
F7 R |
3. Problems
often occur in the exchange of information across hospital units. |
47% |
44% |
3% |
54% |
-21% |
9% |
-7% |
F11 R |
4. Shift
changes are problematic for patients in this hospital. |
50% |
49% |
1% |
29% |
-26% |
8% |
-8% |
12. |
Nonpunitive
Response to Error |
|
|
|
|
|
|
|
A8 R |
1. Staff feel like their mistakes are held against them. |
54% |
53% |
1% |
34% |
-20% |
7% |
-6% |
A12 R |
2. When an
event is reported, it feels like the person is being written up, not the
problem. |
47% |
44% |
3% |
33% |
-25% |
9% |
-6% |
A16 R |
3. Staff
worry that mistakes they make are kept in their personnel file. |
39% |
37% |
2% |
28% |
-18% |
7% |
-6% |