Appendix 4-B. QI Monitoring Call Log
North Central Region Exercise
Quarantine/Isolation (QI) Monitoring Call Log
An Interactive Response (IR) system is an automated tool commonly used throughout
the business community to disseminate information and provide guidance to the
public without requiring enormous amounts of manpower. If you have ever
called a utility company or bank and were asked by a recorded voice to "press
1, press 2, or press 3" based on your needs, you have used an IR.
Public Health Preparedness Officials realized that this technology could be
incredibly useful to help address community needs in case of a quarantine and
isolation scenario, or as a method to disseminate zip-code based information
regarding Points of Distribution (POD) sites for mass prophylaxis. To
develop this, the RMPDC purchased an IR system for use through its COHELP program
as a tool to assist in the delivery of information during a public health emergency,
while lowering the impact of increased call volume on our call center staff.
As a volunteer, you will receive calls on May 2nd and 3rd from the IR system
during the following call periods: 9:00am-11:00am
and 2:00pm-4:00pm. The IR will make two attempts per
calling period to contact you. In the event that you miss the two IR call
attempts, our system will flag you as non-compliant.
When you receive the call, please answer the phone as you normally would.
Your voice signals the IR to begin its message. Please follow the prompts
based on your assigned scenario. By volunteering, you are assisting us in
gathering a baseline capability assessment of the IR. Please do not try to
"trick" the IR. After completing each quarantine call from
the IR, please fill out the call log below. At the end of the exercise,
please complete the attached survey regarding your experience with the IR. Thank
you for your assistance in testing this system.
Volunteer Name: _____________________________________________________
Volunteer Phone Number: ______________________________________________
May 2nd, 9:00am-11:00pm Call Period
- What time did the IR contact you? ____:____ AM PM
- Did you answer your phone on the first or second call attempt of the IR?
Please circle: |
1st |
2nd |
Unknown |
- Based on your assigned scenario, what was your response to the IR? Please
circle the letter of the correct response:
- High temperature, spoke to COHELP
- Normal temperature, no assistance needed
- Normal temperature, needed assistance with food, finances, or medication
- Not able to take temperature, spoke to COHELP
May 2nd, 2:00pm-4:00pm Call Period
- What time did the IR contact you? ____:____ AM PM
- Did you answer your phone on the first or second call attempt of the
IR?
Please circle: |
1st |
2nd |
Unknown |
- Based on your assigned scenario, what was your response to the IR? Please
circle the letter of the correct response:
- High temperature, spoke to COHELP
- Normal temperature, no assistance needed
- Normal temperature, needed assistance with food, finances, or medication
- Not able to take temperature, spoke to COHELP
May 3rd, 9:00am-11:00pm Call Period
- What time did the IR contact you? ____:____ AM PM
- Did you answer your phone on the first or second call attempt of the
IR?
Please circle: |
1st |
2nd |
Unknown |
- Based on your assigned scenario, what was your response to the IR? Please
circle the letter of the correct response:
- High temperature, spoke to COHELP
- Normal temperature, no assistance needed
- Normal temperature, needed assistance with food, finances, or medication
- Not able to take temperature, spoke to COHELP
May 3rd, 2:00pm-4:00pm Call Period
- What time did the IR contact you? ____:____ AM PM
- Did you answer your phone on the first or second call attempt of the
IR?
Please circle: |
1st |
2nd |
Unknown |
- Based on your assigned scenario, what was your response to the IR? Please
circle the letter of the correct response:
- High temperature, spoke to COHELP
- Normal temperature, no assistance needed
- Normal temperature, needed assistance with food, finances, or medication
- Not able to take temperature, spoke to COHELP
(Part Two)
Dear Quarantine Exercise Volunteer:
Please answer the following questions regarding your experience receiving
calls from the IR during the Quarantine/Isolation Monitoring Exercise.
Questionnaire responses will use a scale of 1 to 5:
1 = Strongly Disagree
2 = Disagree
3 = Undecided
4 = Agree
5 = Strongly Agree
Please tell us how much you agree or disagree with the following statements:
Question |
Strongly Disagree |
Disagree |
Undecided |
Agree |
Strongly Agree |
1. The directions given by the
IR were easy to follow. |
1 |
2 |
3 |
4 |
5 |
2. The recorded voice on the IR message
was easy to understand. |
1 |
2 |
3 |
4 |
5 |
3. The recorded voice on the IR went
at a proper speed. |
1 |
2 |
3 |
4 |
5 |
4. The recorded voice on the IR was
at a proper volume. |
1 |
2 |
3 |
4 |
5 |
5. I am satisfied with
my experience using the IR. |
1 |
2 |
3 |
4 |
5 |
6. My opinion of the IR
was positive during the exercise. |
1 |
2 |
3 |
4 |
5 |
7. During actual public
health quarantine, I would trust receiving health department supportive
contact via an automated system like the IR. |
1 |
2 |
3 |
4 |
5 |
8. Based on my experience
with the IR, I would prefer to receive health department contact from an
automated system vs. speaking to a live person. |
1 |
2 |
3 |
4 |
5 |
Comments (Please use the back of this sheet for additional room if necessary)
______________________________________________________________________________________
______________________________________________________________________________________
Thank you again for your assistance in evaluating this communication tool. Your
support will allow us to assist its public health partners in the event of
community quarantine and provide important information to a large portion of
the region's population in a public health emergency.
If you have questions about this tool or the testing process, please contact <Insert
Test Coordinator Name> at the <Insert Their Agency Name>: <Insert
Their Phone#> or <Insert Their
E-mail Address>
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