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Health Emergency Assistance Line and Triage Hub (HEALTH) Model

Acronyms

Abbreviation	Full Name
AAPCC	American Association of Poison Control Centers
ACGME	Accreditation Council for Graduate Medical Education
AHRQ	Agency for Healthcare Research and Quality
ANI	Automatic Number Identification
ASA	Average Speed of Answer
CDC	Centers for Disease Control and Prevention
CDPHE	Colorado Department of Public Health and Environment
CO-HELP	Colorado Health Emergency Line for Public
CO-PHIL	Colorado Provider and Hospital Information Line
CRAM	Citizens for Responsible Applications of Malathion
CTI	Computer Telephony Integration
DHMIC	Denver Health Medical Information Centers
EM	Emergency Management
EMS	Emergency Management Services
EPA	Environmental Protection Agency
ER	Emergency Room
FAQs	Frequently Asked Questions
FIFRA	Federal Insecticide, Fungicide and Rodenticide Act
FTE	Full-time Equivalent
GNYHS	Greater New York Hospital Association
HCP	Health Care Professional
HEALTH	Health Emergency Assistance Line and Triage Hub
HIPAA	Health Insurance Portability and Accountability Act of 1996
ICS	Incident Command System
IDS	Integrated Delivery Systems
IDSRN	Integrated Delivery System Research Network
ISDN	Integrated Services Digital Network
IVR	Interactive Voice Response
JCAHO	Joint Commission on Accreditation of Healthcare Organizations
JIC	Joint Information Center
LAN	Local Area Network
LRN	Laboratory Response Network
NYC	New York City
PCC	Poison Control Center
PHD	Public Health Department
RMDCC	Rocky Mountain Drug Consultation Center
RMPC	Rocky Mountain Poison Center
RMPDC	Rocky Mountain Poison & Drug Center
SARS	Severe Acute Respiratory Syndrome
SCRAM	Sarasota Citizens for Responsible Application of Malathion
SDLC	Systems Development Lifecycle
SLA	Service Level Agreement
SPI	Specialist in Poison Information
TESS	Toxic Exposure to Substances Surveillance
VAERS	Vaccine Adverse Events Report Surveillance
VRU	Voice Response Unit
WMD	Weapons of Mass Destruction
WNV	West Nile Virus
WTC	World Trade Center

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