| Consumer Perspectives on Healthcare Needs | Components of Healthcare Quality | |||
|---|---|---|---|---|
| Effectiveness | Safety | Patient Centeredness |
Timeliness | |
| Staying healthy | ||||
| Getting better | ||||
| Living with illness or disability | ||||
| Coping with the end of life | ||||
Source: Developed by Edward Kelley, Ph.D., Center for Quality Improvement and Patient Safety, AHRQ, Rockville, MD. Reprinted by permission of Edward Kelley.