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References

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3. The State of Healthcare Quality, Annual Report. Available at: http://web.ncqa.org/tabid/543/Default.aspx. Accessed January 9, 2008.

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14. Woolf SH , Davidson MB , Greenfield S , et al. The benefits and risks of controlling blood glucose levels in patients with type 2 diabetes mellitus: A review of the evidence and recommendations from the American Academy of Family Physicians and The American Diabetes Association. 1999 Apr. Report No.: Order #985. (AAFP Policy Action April 1999). Available at: http://www.aafp.org/PreBuilt/diabpol2.pdf. Accessed January 9, 2008.

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16. Brown AF, Ettner SL, Piette J, et al. Socioeconomic position and health among persons with diabetes mellitus: A conceptual framework and review of the literature. Epidemiol Rev 2004; 26:63-77.

17. Heisler M, Smith DM, Hayward RA, et al. Racial disparities in diabetes care processes, outcomes, and treatment intensity. Med Care 2003 Nov; 41(11):1221-32.

18. Smedley BD, Stith AY, Nelson AR, Institute of Medicine (US) Committee on Understanding and Eliminating Racial and Ethnic Disparities in Health Care. Unequal treatment confronting racial and ethnic disparities in healthcare. Washington, DC: National Academy Press, 2002.

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20. Karter AJ, Ferrara A, Liu JY, et al. Ethnic disparities in diabetic complications in an insured population. JAMA 2002 May; 287(19):2519-27.

21. Improving Chronic Illness Care; Patient Assessment of Chronic Illness Care (PACIC). The Robert Wood Johnson Foundation. Available at: http://www.improvingchroniccare.org/tools/pacic.htm. Accessed January 9, 2008.

22. Solomon LS, Hays RD, Zaslavsky AM, et al. Psychometric properties of a group-level Consumer Assessment of Health Plans Study (CAHPS®) instrument. Med Care 2005; 3(1):53-60.

23. Glasgow RE, Whitesides H, Nelson CC, King DK. Use of the Patient Assessment of Chronic Illness Care (PACIC) with diabetic patients: Relationship to patient characteristics, receipt of care, and self-management. Diabetes Care 2005 Nov;28(11):2655-61.

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