Slide Presentation from the AHRQ 2007 Annual Conference

Teamwork Training Process Phase I: Pre-intervention

• Chose to work with consultants
• Gathered pre-training data
  • Knowledge test
  • Attitude: Sexton Teamwork and Safety Climate survey
  • Behavior: Conducted Real-time Observations
  • Outcome data
    • Processes
    • Clinical outcomes
• Analyzed Secondary Measures
  • Staff satisfaction and work culture
  • Patient satisfaction