Slide Presentation of the 2007 Annual Meeting of AHRQ

Measurement Approach

• Patient Safety
  • Medication error rates
    • Trigger-based chart review
    • Self-reporting trends
• Efficiency
  • Pharmacy order turn-around time study
  • Physician and staff self-reports
• Quality
  • Physician and staff self-reports
• Satisfaction and acceptance
  • Users
    • Surveys
    • Qualitative interviews
  • Customers
    • Press Ganey trends