Appendix I. Process Objectives, Measurements, and
Evaluation Strategies
The tables below provide examples of objectives that can be adapted for a patient advisory council and ways to measure its success.
A. Create a Patient Advisory Council
Process Objectives |
Measurement and Evaluation Strategies |
- One and ½ day retreat with
persons recruited from focus
groups and informant interviews.
- Bi-monthly council meetings will
be held during the remaining
project cycle.
- Obtain evaluation from council
members on group process and
progress at each meeting to be
used to improve council process.
|
- Number of participants in retreat.
- Number of council meetings.
- Number of participants at bi-monthly council meetings (attendance rate = # invited/# attended).
- Evaluation forms completed by council members after each meeting.
|
B. Select a Project
Process Objectives |
Measurement and Evaluation Strategies |
- Conduct 2 focus groups of patients,
providers, and community
stakeholder representatives.
- Conduct 15-20 key informant
interviews with providers and clinic
staff.
- Conduct 10 “go-and-see” interviews
of patients in their homes.
- Conduct council meetings to define
the scope of the project, identify
specific objectives, select
intervention strategies for achieving
project goals, establish evaluation
measures.
|
- Number of focus groups.
- Number of attendees at focus
groups (response rate =
# invited/# attended).
- Number of key informant
interviews.
- Number of “go-and-sees.”
- Analysis of focus group
transcripts, interview notes, and
“go-and-see” records to determine
most important barriers and
strategies identified.
- Number of strategies and tools
selected by council.
|
C. Implement Patient and Provider Interventions
Process Objectives |
Measurement and Evaluation Strategies |
- Develop, reproduce, and distribute
tools directed at patients and
community members.
- Develop, reproduce, and distribute
tools directed at providers.
- Provide education and training to
patients and community members
on the use of patient tools.
- Provide education and training to
providers on the use of provider
tools.
- Increase the level of awareness,
availability, and acceptance of the
tools through a public awareness
campaign.
|
- Number of patient and
community tools distributed.
- Number of provider tools
distributed.
- Number of community-based
educational programs conducted.
- Number of attendees
participating in community-based
educational programs.
- Number of training sessions
offered to providers and clinic
staff.
- Number of providers attending
training sessions.
- Number and type of public
awareness programs.
|
D. Measure the Impact of Interventions
Process Objectives |
Measurement and Evaluation Strategies |
- Baseline and post-intervention
measurements.
- Identification of correlations
between intervention strategies
and outcome measurements.
|
- Data collection:
- Baseline—at project initiation.
- Two post-intervention measures at 6 and 12 months following the implementation of specific strategies.
- Analysis of data to identify
change between baseline to post-intervention
results.
- Analysis of data to identify
correlation between patient and
provider participation in
intervention strategies to post-intervention
results.
|
E. Measure Impact of the Project on Satisfaction of Patients,
Providers, and Council Members
Process Objectives |
Measurement and Evaluation Strategies |
- Patients: Measure overall satisfaction of patients seen at the project sites during the course of the project.
|
- Data collection, patient
satisfaction survey:
- Baseline—at project initiation.
- Post-intervention measure: At
12 months following the
implementation of project
interventions.
- Analysis of data to identify
change between baseline to post-intervention
results.
|
- Providers:
- Measure overall staff
satisfaction at the project sites
during the course of the project.
- Measure perceived value of the
council and project strategies.
|
- Data collection, employee
satisfaction survey:
- Baseline—at project initiation.
- Post-intervention measure: At
12 months following the
implementation of project
interventions.
- Analysis of data to identify
change between baseline to post-intervention
results.
- Develop and conduct survey of
providers evaluating the council
and specific project strategies.
|
- Council Members:
- Measure council members'
satisfaction with the project.
- Measure council members'
perception of effectiveness of
the project to improve patient
safety.
|
- Evaluation forms completed by
council members after each
meeting.
- Overall evaluation of project
completed by council members.
|
- Provide access to tools via Internet
access.
- Replicate patient advisory councils
throughout Aurora Health Care in
other areas served
- Produce publications detailing the
project model, implementation
strategies and tools developed.
- Present the project model,
implementation strategies, and tools
at conferences and meetings.
|
- Number of Web site hits.
- Number of patient advisory
councils that are created within
the Aurora Health Care system.
- Number of publications.
- Number of presentations by type
of group, size of audience, and
geographic location.
|
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