Quality Concerns and Policy Options
Web Conference
This Web Conference series consisted of two sessions broadcast
on April 23 and 30, 2003, via the World Wide Web and telephone. The program
was designed to examine the current health care workforce shortages and learn
what State and local health officials can do about them. The User Liaison Program
(ULP) of the Agency for Healthcare Research and Quality (AHRQ) developed and
sponsored the program.
Select to access the Conference Sessions; all
slides for each presentation are also available separately. Select for Playback
Tips and Software Requirements.
While listening to the audio, you can also access the individual PowerPoint® slide presentations and manually move through the slides referred to by each presenter. There is a text version of each slide presentation, as well as a text transcript of each presentation available by selecting the indicated links.
A complete set of audio tapes of the conference is also available for
$10.00 through the AHRQ Publications Clearinghouse at 1-800-358-9295. Ask for
AHRQ 03-AV07A, "Health Workforce Shortages: Quality Concerns and Policy Options."
Program Overview
The continuing shortages in registered nurses, nurses aides, home health aides and other direct caregivers are forcing States, local governments, and health care organizations to take actions that will ameliorate the crisis and ensure access to high quality hospital and long-term care services. However, recent research findings are demonstrating the strong link between staffing levels, quality of care, worker dissatisfaction, burnout, and the retention of health care workers. As a result, State and local governments are seeking ways to help health care organizations transform the workplace in order to improve working conditions, retain valued workers, and improve health care quality.
The purpose of this audio conference series was to examine the current shortages and learn what State and local health officials can do about them.
Conference Sessions
The streaming presentation includes the audio and slides presented during the Web program. Because this is a recording of the sessions, instructions to the participants are no longer relevant. To access each session, select Streaming Presentation. All slides for each presentation are also available separately.
Select for Playback Tips and Software Requirements.
Session 1: The Nursing Crisis: Improving Job Satisfaction and Quality of Care
Session 1 Streaming Presentation (Length, about 1.5 hours).
Presentations
- Julie Sochalski, Ph.D., R.N. (PowerPoint® Slides, 117 KB; Text Version).
- Marilyn B. Biviano, Ph.D. (PowerPoint® Slides, 1.6 MB; Text Version).
- Susan Gerard (PowerPoint® Slides, 194 KB; Text Version).
- Linda S. Leach, Ph.D., R.N., C.N.A.A. (PowerPoint® Slides, 1.1 MB; Text Version).
Session 2: Caregivers and Quality in Long-term Care
Session 2 Streaming Presentation (Length, about 1.5 hours).
Presentations
PowerPoint® files can be viewed with Microsoft® PowerPoint® or with a free PowerPoint® Viewer.
Playback Tips
- These streaming video presentations demand a lot from your computer's resources. You may find that the streaming video works better if you close other applications and windows on your computer.
- To adjust audio levels slide the button in the lower right corner.
- To start, pause, or stop playback, use the buttons in the left corner.
- To jump ahead in the session, use the slider at the bottom.
Software Requirements
To access the audio clips, you will need Real® player software installed on your computer. To download a free RealOne® player, go to http://www.real.com and select "Free RealOne® Player." Check the minimum requirements for each for your system; if you are a Macintosh or Unix/Linux user, select the player appropriate for your computer.
Follow the instructions provided for download and installation. If you are unsure of where you saved it on your computer, select "Start" on your navigation bar, then "Find," and search for "Real." When you find the folder, look for the "Set-Up" box, select that, and the installation will begin.
Current as of July 2003
Internet Citation:
Health Workforce Shortages: Quality Concerns and Policy Options. Web Conference, broadcast on April 23 and 30, 2003. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/news/ulp/workforctel/
540 Gaither Road Rockville, MD 20850