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Slide Presentation of the 2007 Annual Meeting of AHRQ

Using CAHPS Surveys for QI: Lessons Learned II

You may encounter resistance with respect to use of patients reported data for QI- be prepared with evidence on CAHPS surveys validity and reliability
LDOs usually define areas for QI and strategies and focus is on clinical measures
Most providers have not focused QI on patient experiences. They will need training
Involve patients and staff in the QI process- they know best
It is very difficult to change organizations. It takes time and perseverance.