Slide Presentation of the 2007 Annual Meeting of AHRQ

Challenges and Questions
Design of Work for Patient Safety

• Complex system with interactions
• Who are the end users?
  • Example = medication management in ambulatory care
  • Design for multiple groups of end users
• Who is the designer of work and processes?
  • Home care:
    • Role of patient and family
  • Transitions of care:
    • Design of interaction
• HIT
  • Impact on work system
  • Design of HIT-supported work and processes