Getting Help About Electronic Submission

• Grants.gov Customer Support
• eRA Commons Help Desk
• Comments & Feedback
• Grants Info (Grants Information)
• AHRQ Grants Program Assistance
• Frequently Asked Questions

Grants.gov Customer Support

First check the resources on the Grants.gov Web site (http://grants.gov/) if you need help with the Grants.gov registration process, downloading or navigating PureEdge forms, using PureEdge with a Macintosh® computer, or with the technical aspects of submitting to the Grants.gov system. You can also contact Grants.gov customer support:

Toll Free: 1-800-518-4726
Hours: Monday-Friday, 7 a.m.-9 p.m., Eastern Time
E-mail: support@grants.gov

eRA Commons Help Desk

The applicant organization and principal investigators can contact the eRA Commons Help Desk if they need help with:

• The eRA Commons registration process.
• The application verification process in the eRA Commons after submission through Grants.gov.
• Status and other post-submission eRA Commons functionality.

Phone: (301) 402-7469
Toll Free: 866-504-9552
TTY: (301) 451-5939
Hours: Monday-Friday, 7 a.m.-9 p.m., Eastern Time
E-mail: commons@od.nih.gov

Comments & Feedback

AHRQ has just received its first round of electronic applications through Grants.gov using the new SF 424 (R&R) form set. We realize there have been some challenges. We are grateful to our applicants for the patience they have demonstrated throughout.

We would like to hear about your experiences with the AHRQ electronic submission program. We are particularly interested in any specific suggestions you have for improvement. It is our sincere hope that your feedback will help us to enhance our systems and support and create a better overall program moving forward.

We would also appreciate it if you could let us know which resources are most useful to you as you navigate the submission process (i.e. targeted emails, Frequently Asked Questions, Tips and Tools, Commons alerts, etc.).

If you have specific questions about the SF 424 application, registration processes, or submitting your application electronically please send comments and inquiries via email to: e-grants@ahrq.hhs.gov

Grants Information

If you need help preparing application content after reviewing the application instruction guide, Grants Information can provide general assistance:

Phone: (301) 435-0714
TTY: (301) 451-5936
Fax: (301) 480-0525
E-mail: GrantsInfo@nih.gov

Grants Information can help applicants:

• Find general grant-related resources and referrals.
• Identify research and research training programs.
• Locate funding information and guidelines on the Internet.
• Answer general questions about research grant applications, fellowship applications, and the application review and award process.
• Answer questions about the forms transition from PHS 398 to SF 424 (R&R) and the overall plan for electronic submission.

eRA Web Sites

eRA Commons
Go to: https://commons.era.nih.gov/commons/index.jsp.
eRA Web site
Go to: http://era.nih.gov

AHRQ Grants Program Assistance

Questions specific to particular AHRQ research programs should be directed to the contact person listed in the funding opportunity announcement.

Inquiries

In addition to the contact information listed above for Grants.gov and the eRACommons, AHRQ welcomes the opportunity to answer questions about the transition process. Questions regarding the process should be directed as follows:

General Questions
E-mail: e-grants@ahrq.hhs.gov

General E-Grants Transition
George 'Skip' Moyer
Office of the Director
Phone: (301) 427-1452
E-mail: smoyer@ahrq.gov

Application Receipt and Referral
Gerald Calderone, Ph.D.
Office of Extramural Research, Education, and Priority Populations
Phone: (301) 427-1548
E-mail: gcaldero@ahrq.gov

Peer Review
Kishena C. Wadhwani, Ph.D., M.P.H.
Division of Scientific Review (DSR)
Phone: (301) 427-1556
E-mail: kishena.wadhwani@ahrq.hhs.gov

Grants Management
Michelle Burr
Office of Performance Accountability, Resources, and Technology
Phone: (301) 427-1451
E-mail: mburr@ahrq.gov

Frequently Asked Questions

Go to: http://era.nih.gov/ElectronicReceipt/faq.htm

Current as of March 2006

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Internet Citation:

Getting Help About Electronic Submission. March 2006. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/fund/esubhelp.htm

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