Slide Presentation of the 2007 Annual Meeting of AHRQ

Used a "Back to Basics" Approach to Help Hospitals Systematically Review HCAHPS Results

1. Overall Score
2. Category Average
3. Question Score
4. Unit Report
5. Patient Information
   

1. GENERAL
2. Begin by analyzing the high-level results to identify problems, then drill down to pinpoint what specific area is driving the score
3. SPECIFIC