Slide Presentation from the AHRQ 2007 Annual Conference

How Impact of Lean Evaluated?

• Three levels of metrics:
  • 1. System -readily available such as Net Revenue, Employee Turnover, Medication Errors, Patient Satisfaction, Patient Volume
  • 2. Value Steam -related to healthcare system area such as divert rate for the hospital, clinic visit cycle time for outpatient
  • 3. RIE -specifically identified for a particular process such as reduced patient waiting time in surgery clinic, decrease in the amount of time from patient discharge to bed cleaned and reduction in OR overtime.