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- Purpose and Scope. At the beginning of each fiscal year the
Office of Workers' Compensation Programs (OWCP) issues Operational Planning
Instructions for all Programs in OWCP. They contain the general management
objectives of OWCP and specific instructions and workload goals for each
Program for the fiscal year. The progress of Programs in achieving these
objectives is tracked through a system of management reports on a quarterly
basis according to established procedures contained in OWCP's Procedure Manual.
This process is known as Quarterly Review and Analysis (QR&A). This Chapter
provides general instructions for the completion and submission of the
Longshore Program's QR&A reports. It incorporates and augments procedures
contained in the OWCP Procedure Manual, Chapter 4-400.
- Definitions.
- Plan Figures. These are workload output goals and performance
standard levels established in the annual program operational plan.
- Deviations. Deviations from plan are actual variances from
plan. A significant deviation, in the case of Output and Inventories is defined
as any negative variance in excess of 10%. The Timeliness standards as
presented in the program plans must be met, with no allowable variance, for the
district office to be considered to have met its performance goals. For
discussion purposes, all timeliness standards will be analyzed on a cumulative
as well as a quarterly basis. However, the district will be considered to have
met standard for the planning year if the cumulative statistics equal or exceed
the goal. When quarterly statistics begin to equal or exceed the goal while the
cumulative statistics do not, it should be taken as an indication that the
district office's corrective actions are having a positive effect.
- Corrective Actions. A corrective action is defined as a
positive measure planned to remedy a performance shortfall, and which describes
the course of action to accomplish a particular goal according to a specified
timeframe. These are positive steps taken to remedy deviations from plan.
- Management Conference Calls. These calls are made between
National and regional offices to assess and reach agreement on problem areas
and corrective actions concerning the program operational plan. Calls are
scheduled after each quarter's preliminary date has been reviewed and analyzed
by the NO.
- Preliminary Data. These are statistics obtained from automated
and manual reports about the program operational plan's output and performance
goals. The reports containing preliminary data are submitted to the NO by the
DO shortly after the close of each quarter.
- QR&A Reports and Forms.
- The LS-3 and LS-3s Reports and the Workload and Performance
Standards Report (see PM 9-200, 9-300 and 9-400, respectively) are the sources
for the preliminary statistical data.
- QR&A Corrective Action Report (Exhibit 22, PM 10-300). In
the QR&A process this is a written confirmation of a corrective action
agreed upon during conference calls.
- AR-10 Accountability Review Corrective Action Report (Exhibit
54, PM 10-200, see also PM 9-600, Accountability Reviews). When a DO has been
the subject of an Accountability Review, an AR-10 must be included with the
QR&A submission until all recommendations for corrective actions resulting
from the Review have been completed.
- Summary of District Office Operations Report (Exhibit 23, PM
10-300). This includes comments from District Directors (DD) about the general
condition of the DO, problems encountered in meeting program goals and an
appraisal of the quality of DO work.
- QR&A Feedback Report (Exhibit 24, PM 10-300). This is an
assessment by the NO of a DO's corrective action report.
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