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The Office of Workers' Compensation Programs (OWCP) oversees four
programs. The Energy
Employees Occupational Illness Compensation program, the Federal Employees
Compensation program, the Longshore and Harbor
Workers' Compensation program, and the Coal Mine Workers'
Compensation program.
Since the 1980's, OWCP has evolved into an
organization which is able to respond to changing circumstances, adjusting its
procedures and resource commitments to address problems as they surface. Each
OWCP program has a strategic plan that projects where it should be in the
future to achieve its mission, and sets realistic, measurable steps for getting
to that point. Each has as its foundation the following basic principles: high
quality and timely claims adjudication and benefit delivery; superior customer
service; and cost-effectiveness and fiscal integrity. Improvements achieved in
these areas are measured against performance baselines or benchmarks, and
outcomes as related to objectives are thus evaluated. OWCP rose to the
challenge set by Congress in the Government Performance and Results Act by
adopting goals which are challenging, which require reaching out to our
stakeholders and achieving results in the work outside our direct control. Our
managers and staff understand what we are about, and work together to make
these things happen.
As we move toward the new century, we will
continually work to make these programs more efficient and responsive. In
striving to protect worker benefits we will work toward:
- Minimizing the human, social and financial impact of work-related
injuries.
- Improving employer and employee representative performance in the
delivery of services to injured workers and in the administration of OWCP
statutes.
- Enhancing the fiscal integrity of managed public trust funds.
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