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MAILING ADDRESS |
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Send medical reports, bills and case correspondence to our new Central Mail
address:
U.S. Department of Labor
DFEC Central Mailroom - District 16
PO Box 8300
London, KY 40742-8300
Send Claim Forms and Congressional Inquiries to:
U.S. Department of Labor
Employment Standards Administration
Office of Workers’ Compensation Programs
525 S. Griffin St., Rm 100
Dallas, TX 75202
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TELEPHONE CONTACT |
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Contact our Office at (972) 850-2301 to speak with a Customer Service Representative or Claims Examiner. Phone lines are open Monday through Friday from 8:00 am to 4:30 pm.
The Interactive Voice Response (IVR) toll free number is 1-866-OWCP-IVR or 1-866-692-7487. The IVR gives information about case status and compensation payments. Automated information is available 24 hours a day. Make sure the have the injured workers’ case file number available when you call.
For medical authorization, call 1-866-335-8319 or send a fax to 1-800-215-4901. For prescription benefits and processing, call 1-866-664-5581. For billing status inquiries, go to the Central Bill Pay Facility online query website or call 1-866-335-8319.
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Please note that the quickest way to get correspondence to our office is to mail it directly to the London, Kentucky address shown above. All documents are imaged and available for viewing in the district office within 24 hours of receipt. Forms CA1, CA2, CA2a, CA7, and CA16 should be mailed directly to our district office.
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