"We are proud that GovBenefits.gov has been recognized for its
citizen-centric approach and for its advanced technology. Mostly, we are
pleased that the Labor Departments E-Government efforts in support of the
Presidents Management Agenda are being recognized.
Patrick Pizzella DOL Chief Information Officer and
Assistant Secretary for Administration and Management
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DOL has established the following E-Government vision, strategy,
and success measures to complement the overall Federal strategy. This approach
not only sets the Departments
E-Government direction in concert with the Federal effort, but
also ensures that the Department institutionalizes its management frameworks to
bring the strategy to fruition. |
DEPARTMENT OF LABOR
E-GOVERNMENT VISION STATEMENT
The Department will provide E-Government service that is citizen
driven, userfriendly, results-oriented, universally accessible, collaborative,
innovative, cost-effective, and secure.
DEPARTMENT OF LABOR
E-GOVERNMENT STRATEGY
The Department will pursue an enterprisewide approach to
E-Government that integrates customer relationship management, organizational
capabilities, enterprise architecture, and security and privacy components in a
comprehensive E-Government framework designed to improve the Departments
service delivery to its customers.
DEPARTMENT OF LABOR E-GOVERNMENT SUCCESS
MEASURES
- We are customer-centric, not organization-centric. We
communicate with customers and know who they are and what they want.
- We seek transformation opportunities through innovation rather
than automation. We simplify our business processes and reduce costs through
integrating or eliminating redundant systems, thereby making it easier for our
customers to do business with the Department.
- We integrate information technology investment decisions with
business and program requirements, processes, and goals.
- We collect information from our customers only once, and reuse
it appropriately.
- We provide a secure environment, with appropriate privacy
protections, for our customers to conduct transactions with the
Department.
- We leverage partnerships with customers, governments, and the
private sector to improve the delivery of services to customers.
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