U.S. Department of Labor E-Government Strategic Plan

• Moving away from output-oriented goals toward outcome-oriented goals, such as determining actual reductions in workplace discrimination
• Implementing a new performance management system that assesses managers based on managerial competencies and achievement of results.

In addition, the Department has recently been honored with the Overall Performance in E-Government Award from The Performance Institute, a private think tank that serves as the nation’s leading authority and repository on performance-based management practices for government agencies. The Performance Institute selected DOL as the Federal agency with the best performance on E-Government issues and cited the Department’s work on GovBenefits.gov and the Public Key Infrastructure (PKI) project as best practices.

The Department’s Deputy Secretary, D. Cameron Findlay, serves as the chair of the President’s Management Council’s (PMC) Committee on E-Government. The Department has also implemented two Web sites to provide information to the public: GovBenefits.gov and DisabilityInfo.gov. More information on these two initiatives is provided below. Other Department accomplishments related to the PMA are presented in later sections of the Plan.

The Department received the following scores in the November 15, 2002, PMA evaluation (Table 2). Criteria for E-Government success focus on the strategic value of IT investments, IT program performance, and general implementation of E-Government and the Government Paperwork Elimination Act (GPEA).

FEDERAL E-GOVERNMENT STRATEGY: IMPLIFIED DELIVERY OF SERVICES TO CITIZENSS

In July 2001, the Office of Management and Budget (OMB) established an E-Government task force to identify priority actions that achieve strategic improvements in government, and began government’s transformation to focus on citizen needs. The task force, consisting of 81 members from 46 agencies and bureaus, conducted an intensive analysis to identify priority initiatives targeted at improving the quality of services to citizens, businesses, governments, and government employees, as well as the overall effectiveness and efficiency of the Federal government. The task force identified 24 Presidential Priority Initiatives (PPI) to significantly improve customer service in an 18- to 24-month period. These initiatives are designed to provide service to citizens in minutes or hours compared with the current standards of days or weeks. They also are designed to produce several billion dollars in savings by reducing operating inefficiencies, redundant spending, and excessive paperwork. Appendix B summarizes these initiatives.