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- Purpose and Scope. This Part of the Procedure Manual describes
the various ways and means used in the Longshore Program to evaluate and
improve performance and effectiveness in the delivery of benefits to injured
workers. To meet the need for a formalized evaluation system, the Longshore
Program utilizes a series of regular management information reports, and in
addition, the NO conducts periodic accountability reviews of each of the LHWCA
DOs. The Chapters in this Part describe this system.
- Data Sources. Three monthly reports provide statistical data
that constitute the basic information sources for managing the Longshore
Program and measuring the performance of the DOs.
- The LHWCA DO Statistical Report, LS-3 (Exhibit 2, PM 10-200),
provides statistics on the number of case processing activities, such as new
cases created, cases closed and conferences, during the reporting month. This
report is described in PM 9-200.
- The Supplemental Statistical Report, LS-3s (Exhibit 3, PM
10-200), provides current case workload (pending case inventory) and unattached
mail inventory data at the end of each month. This report is described in PM
9-300.
- The Workload and Performance Standards Report, (Exhibit 21, PM
10-300), provides statistical information on the timeliness of key workload
processing functions in the Longshore Program's DOs. This report is described
in PM 9-400.
- Operational Planning. In conjunction with the Office of the
Director, OWCP, each year the Longshore Program's National Office prepares
operational planning instructions for the Program. It includes general
management objectives and individual workload output and performance standard
goals for each DO. Progress in achieving these goals is tracked in a Quarterly
reporting system known as Quarterly Review and Analysis. The system is
described in PM 9-500.
- Accountability Reviews. The Longshore National Office conducts
periodic on-site reviews of each DO. These reviews are carried out by a team of
National and district office staff who make findings and recommendations about
the quality, quantity and timeliness of the actions of the DO during the twelve
month period preceding the accountability review. The Accountability Review
system is described in PM 9-600.
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