Contract Awarded for the National Passport Information Center

The General Services Administration awarded a contract on behalf of the Department of State’s Bureau of Consular Affairs’ Passport Services Directorate for the next generation National Passport Information Center to AT&T. The National Passport Information Center was originally established as Passport Services’ first centralized call center in 1996. As the incumbent contractor, AT&T will maintain the facility’s Dover, NH, location.

Implementation of the new contract, valued at approximately $15,700,000, will be completed in late summer. The contract will bring significant changes and expansion in service. The most notable change for customers will be a move from the current 1-900 fee for service to a 1-800 toll-free service. Expanded facsimile and e-mail communication options will also be available for customers. Additionally, the hours of operation will expand from 8:30 a.m. to 5:30 p.m. to from 8 a.m. to 8 p.m., Eastern Time, Monday through Friday, excluding Federal holidays.

As the implementation date nears, updated information regarding the call center will be available on the Bureau of Consular Affairs website, http://travel.state.gov.