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Website Policies
Limited English Proficiency - Products Available in Other Languages
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The FDIC Call Center telephone system provides automated choices for information in English or Spanish. The Call Center staff utilizes a multilingual telephone interpretation service for other languages.
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The FDIC publishes its "Money Smart Financial Education Program" brochure and curriculum in CD-ROM format in English, Spanish, Chinese, Korean and Vietnamese. This brochure describes the training program that is designed to help those outside the financial mainstream enhance their money management skills and create positive banking relationships.
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Paper copies of these brochures and the curriculum in CD-Rom format are available at:
FDIC Public Information Center
3501 Fairfax Drive, Room E-1002
Arlington, VA 22226
1-877-275-3342, press 1, then 2, then 5
By fax: (703) 562-2296
By e-mail: publicinfo@fdic.gov
Online at: http://www2.fdic.gov/moneysmartregister/
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The Money Smart Computer Based Instruction (CBI) is a friendly and easy to use learning tool that teaches the entire Money Smart curriculum online. The CBI complements the classroom training that instructors use to present Money Smart. For additional information, visit http://www.fdic.gov/consumers/consumer/moneysmart/mscbi/mscbi.html
To begin the Money Smart CBI On-line click on the web links below:
If your computer does not meet the minimum requirements or you have difficulty accessing the on-line web version, the CD-ROM in English and Español is available at:
FDIC Public Information Center
3501 Fairfax Drive, Room E-1002
Arlington, VA 22226
1-877-275-3342, press 1, then 2, then 5
By fax: (703) 562-2296
By e-mail: publicinfo@fdic.gov
Online at: http://www2.fdic.gov/moneysmartregister/
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The Money Smart Train the Trainer Videos - available in English and Spanish, designed for prospective Money Smart instructors. Individuals who are interested in teaching financial education topics to others can quickly obtain an overview of the curriculum components, see the usefulness of the instructor guide and how to use it effectively, become familiar with student materials that are provided, and understand the importance of advanced preparation. During training sessions participants are encouraged to explore the relevance of subject knowledge, topic interest, audience enthusiasm, skill in delivery, use of challenging methods, learning style, objectives accomplishment, structure and preparation, and the role of humor. Guidance provided also includes the value and use of visual aids, audience management and staging.
If your computer does not meet the minimum requirements or you have difficulty accessing the on-line web version, the VHS in English and the DVD in English and Español is available at:
FDIC Public Information Center
3501 Fairfax Drive, Room E-1002
Arlington, VA 22226
1-877-275-3342, press 1, then 2, then 5
By fax: (703) 562-2296
By e-mail: publicinfo@fdic.gov
Online at: http://www2.fdic.gov/moneysmartregister/
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"Insuring Your Deposits (Basic Guide)" - a pamphlet explains the basic and most common ownership categories of insurance, including individual accounts, self-directed retirement accounts joint accounts and revocable trust accounts.
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"Your Insured Deposits (Comprehensive Guide)" - this brochure explains in detail all of the deposit insurance categories (including living trust accounts), especially useful for larger depositors and those with specific deposit insurance requirements as well as bankers helping depositors with deposit insurance questions.
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An interagency publication entitled, "Looking for the Best Mortgage" is available online in English and Spanish. This brochure explains to consumers who are in the market for a home loan or a mortgage that shopping, comparing, and negotiating may save thousands of dollars.
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An interagency publication entitled, "Putting Your Home on the Loan Line is a Risky Business" is available online in English and Spanish. This brochure speaks to consumers who are homeowners in need of money to pay bills or home repairs and who think that a home equity loan is the answer. The brochure warns that not all loans and lenders are the same and recommends that consumers shop around.
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Failed Bank Information: On a case-by-case basis, the FDIC evaluates the need to translate bank closing information into multiple languages. The Failed Bank Information web page contains useful information for customers and vendors of closed institutions. For example, consumers can obtain information on the acquiring institution (if applicable), an explanation on how individual accounts and loans are affected, and instructions on how vendors can file claims against the receivership.
A Spanish translation of bank closing information was provided for the failed banks listed below:
AmTrade International Bank of Georgia, Atlanta, Georgia: September 30, 2002
Hamilton Bank, NA, Miami, Florida: January 11, 2002:
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