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Press Releases: Government to Citizen

December 4, 2007

GSA Wins Presidential Award for Management Excellence

Washington, DC - The U.S. General Services Administration (GSA) announced today USA Services has won the prestigious President’s Quality Award for Management Excellence.

“President Bush’s Management Agenda challenged federal agencies to use technology to provide information from Washington when citizens want it, not just when Washington wants to give it to them,” said GSA Administrator Lurita Doan. “Winning this award shows we have met this challenge, led the way to simpler access to official information and services, and strengthened the bond between citizens and their government.”

USA Services is a Presidential E-Government initiative managed by GSA’s Office of Citizen Services and Communications (OCSC).

The President’s Quality Award is the highest award given to Executive Branch agencies for management excellence. Established in 1988 to recognize excellence in quality and productivity, the award was redesigned in 2002 to recognize federal agencies that best achieve the objectives of the President’s Management Agenda.

The award recognizes GSA’s leadership in the area of “Expanded Electronic Government.” Through multiple communication and outreach channels, OCSC directly delivers vital government information and services to citizens, while providing leadership in improving citizen response levels government-wide. In fiscal year 2007, USA Services achieved 222 million contacts with citizens, making government information and services available through three primary channels:, the official Web portal of the U.S. government, the National Contact Center at 1 (800)-FED-INFO, and the nationwide print publication program based in Pueblo, Colo. USA Services’ innovative communication channels with the public include email, Web chat, RSS feeds and, the recently launched government blog. Also, in fiscal year 2007, USA Services released its first nationwide public service advertising campaign in Spanish, as a companion to the ongoing annual promotion of and 1 (800)-FED-INFO.

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