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GovBenefits.gov Performance Measures - Category View

GovBenefits.gov provides a single point of access for citizens to locate and determine potential eligibility for government benefits and services.

The audience consists of 215 million adult citizens potentially interested in benefit programs.


ADOPTION/PARTICIPATION
Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
% of government partners with programs on GovBenefits.gov 95% As of 3/31/08 95% 98% 100%
95% As of 1/31/08
95% As of 9/30/07
90% As of 7/07
90% As of 3/07
84% As of 7/06

Government partners include all Federal agencies, U.S. states, the District of Columbia, and U.S. territories (including American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands and Puerto Rico) with citizen benefit programs, as defined in the Catalog of Federal Domestic Assistance (CFDA).

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
% of benefit programs on GovBenefits.gov compared to all active benefit programs for individuals 95% As of 3/31/08 95% 98% 100%
95% As of 1/31/08
95% As of 9/30/07
95% As of 7/07
90% As of 3/07
86% As of 11/06

There are an additional 875 programs on GovBenefits.gov not in the CFDA as they are administered by the states.


USAGE
Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
% of transfers from GovBenefits.gov and GovLoans.gov to partner agency sites per month 42% As of Q2 FY08 39% 41% 45%
39% As of 1/31/08
39% As of 9/30/07
39% As of 7/07
38% Q1 FY07
22% FY06

Average monthly transfers over the period/average monthly visits over the period where a transfer occurs when a visitor accesses agency-provided benefit programs through search tools and links provided by GovBenefits.gov.

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
# of benefit referrals per month 422,183 As of Q2 FY08 402,242 462,021 Positive Growth
384,984 As of 1/31/08
378,747 As of 9/30/07
431,734 As of 7/07
449,576 Q1 FY07
365,675 FY06

Average number of benefit program referrals per month over the period where benefit program referrals are defined as the number of times a benefit description page is viewed by a visitor.

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
# of visits to GovBenefits.gov per month 346,517 As of Q2 FY08 314,586 283,602 Positive Growth
275,728 As of 1/31/08
257,565 As of 9/30/07
265,664 As of 7/07
250,232 Q1 FY07
285,988 FY06

Average number of visits to GovBenefits.gov per month over the period.


CUSTOMER SATISFACTION

Metric Name Measure Measure Period FY07 Target FY08 Target Targeted Outcome
Customer satisfaction with GovBenefits.gov 65 As of Q2 FY08 Not Available Not Available Not Available
65 As of 1/31/08
65 As of 9/30/07
65 As of 7/07
62 As of 3/07

Customer satisfaction is measured on a scale of 0-100 using the American Customer Satisfaction Index (ACSI). This is an aggregate score for GovBenefits and GovLoans.

View Performance Measures Summary



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