Benchmarking One-Stop Centers: Understanding Keys to Success

The Corporation for a Skilled Workforce and four committed Illinois partners -- workforce boards in Northern Cook County, Chicago, Central Illinois and Crossroads -- have produced "Benchmarking One-Stop Centers: Understanding Keys to Success." The study is organized in terms of critical factors for One-Stop success - for serving employers, for serving jobseekers and for design and management.

The study team visited 20 Centers in 12 workforce areas within seven States.

The "Services to Employers" chapter -- which draws heavily on the perspectives and insights of private sector representatives -- contains:

Defining Critical Success Factors for Employer Services
Potential Critical Success Factors and Indicators Used to Organize the Study
Business Services Approaches
Key Design Considerations
Choices: Who Operates Business Services?
Choices: The Pros and Cons of Fee for Service
Choices: Managing Employer Services With Account Representatives and Contact Management Systems
Measures of Success
Reframing the Critical Success Factors
Services to Employers -- Site Summary

The authors believes the study "sets the stage for answering the crucial question of how best to measure One-Stop Centers and systems rather than programs." The full report can be downloaded from the Corporation for a Skilled Workforce's website. The report is also available through the Promising Practices website.