Lifeline and Link-Up:
Outreach Tool Kit

INTRODUCTION and DESCRIPTION OF MATERIALS

Within this section of the Web site you will find materials that are designed to enhance awareness of the Lifeline and Link-Up programs. These programs provide significant help to eligible consumers in setting up and paying for telephone service. Whether you work for a local social service agency, a senior center, or a community newspaper, these materials are user-friendly resources to help in the task of raising consumer awareness of these programs and helping eligible consumers enroll.

Please feel free to alter these templates to suit your needs. For example, if you work for a local newspaper, please use the information included within to tailor the sample news release and/or story so it fits your location. It is important to recognize, however, that certain information about Lifeline and Link-Up-such as the eligibility criteria-will vary from state to state. Information on specific state eligibility criteria is available at www.lifelinesupport.org.

Within this site you will find:

• A model press release on Lifeline and Link-Up
  

• Model news stories on Lifeline and Link-Up
  

• A color (En Español) and a black-and-white version (En Español) of a poster/flyer on Lifeline and Link-Up
  

• A fact sheet on Lifeline and Link-Up
  

• Historical information on Lifeline and Link-Up including:
  

  • FCC news releases on the "Lifeline Across America" initiative
    

  • The FCC's most recent Telephone Penetration by Income Report
     News Release | Report
    

  • Resolution adopted by the National Association of State Utility Consumer Advocates regarding the importance of these programs
    

  • USAC's low-income page

  • Important state materials and links

None of the above materials are copyrighted; therefore no reprint permission is required.

If you have questions about how to use any of these materials, please contact Lauren Patrich (FCC) at (202) 418-7944; Charlie Acquard (NASUCA) at (301) 589-6313 or Bev DeMello (NARUC) at (850) 413-6107.