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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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Employee Benefits Security Administration

The program's mission is to protect and foster employee pension, health, and other benefit plans in the private sector through education, information, regulation, enforcement, and compliance assistance, and it is committed to educating and assisting Americans covered by private retirement, health and welfare plans.

Rating

What This Rating Means

PERFORMING
Moderately Effective

In general, a program rated Moderately Effective has set ambitious goals and is well-managed. Moderately Effective programs likely need to improve their efficiency or address other problems in the programs' design or management in order to achieve better results.
  • The program's annual performance goals have been exceeded. The program improved its ratio of closed cases with results from 69% in 2003 to 74% in 2006. During this same period, total monetary results (money returned to plans and participants or protected from risk) were in excess of $7 billion.
  • The program proactively implemented evaluation of its effectiveness. The program improved its customer satisfaction score from 53 in 2001 to 69 in 2006 for participants and beneficiaries who request pension and health benefit assistance.
  • The program promotes voluntary compliance. The program received over 17,000 applications to its voluntary correction programs. These programs allow plans to self-identify and correct violations of the law, thereby enhancing benefit security.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Developing ways to quantify and reduce the burden imposed by its regulations.
  • Continuing to implement the Pension Protection Act to ensure pension promises to employees are kept.
  • Continuing to subject the agency's programs to independent evaluations and implement program improvements based on these evaluations.

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