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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

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General Services Administration - Travel Management

This program provides Federal agencies "best value" travel services to support their mission-related travel needs economically and efficiently. These services include commercial travel administration and reservation services, discount airfares and lodging room rates, and the travel services solutions schedule.

Rating

What This Rating Means

PERFORMING
Adequate

This rating describes a program that needs to set more ambitious goals, achieve better results, improve accountability or strengthen its management practices.
  • General Services Administration (GSA) travel management activities have historically been performed by multiple organizations within the agency. Coordination between travel policy and operational activities has improved in the past year, but the new Federal Acquisition Service has not yet resolved long-standing coordination problems among the travel operational activities.
  • The travel operational programs deliver significant cost-savings and have developed outcome and efficiency measures to reflect their performance. Recent experience in using these measures, however, has identified concerns that need to be addressed about the definitions of some measures and the availability of the related data.
  • Agency use of the E-Gov Travel Service is running well behind initial plans, which has delayed this FAS business line in becoming financially self-sufficient.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Finalizing decisions on the organizational placement and management structure of the travel operational activities under the Federal Acquisition Service.
  • Reassessing the performance measures and related data sources for each of the travel services offered by GSA to assure that the desired outcomes are being reported correctly.
  • Continuing to work with customer agencies and vendors to increase the adoption of the E-Gov Travel Service and bring this program to a financial break-even point.

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