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ExpectMore.govExpectMore.gov home pageEXPECT FEDERAL PROGRAMS TO PERFORM WELL, AND BETTER EVERY YEAR.
 
Program Assessment

Program

View Assessment Details

Universal Service Fund for Low Income Customers

The program promotes affordable telephone service for low-income households by reimbursing carriers for discounts on service installation fees and local telephone service provided to low-income consumers.

Rating

What This Rating Means

NOT PERFORMING
Results Not Demonstrated

A rating of Results Not Demonstrated (RND) indicates that a program has not been able to develop acceptable performance goals or collect data to determine whether it is performing.
  • The program does not have performance measures, so its results cannot be determined. While telephone subcribership rates and other data are available, the Federal Communications Commission (FCC) has not determined what program outcomes should be measured, or what appropriate goals for the program should be.
  • The program experiences financial management challenges arising from operational management by a non-Federal entity. The non-Federal administrator operates without a contract or memorandum of understanding with the FCC, and no measures of its administrative performance have been determined.
  • A lack of measures inhibits the FCC from improving performance through quantitative analysis, or setting targets that would demonstrate the satisfaction of statutory guidance. The FCC does collect market data that is used on an ad-hoc basis to examine the program through the regulatory process, though such data is not demonstrative of the program's impacts.

Improvement Plan

About Improvement Plans

We are taking the following actions to improve the performance of the program:

  • Developing performance measures for the program in order to gague program outcomes, and setting goals and targets in order to more rigorously manage the program to achieve specific results.
  • Working with the non-Federal administrator to improve financial management and accountability, and examining options to improve the program's management structure.

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