Technical Assistance and Inquiries System
None.
Division of Technical Assistance and Inquiries in the National office,
all regional and district offices.
Correspondents and callers requesting information and assistance.
General and congressional telephone inquiries and correspondence
regarding all aspects of pension and welfare benefit plans and records which
provide the status of individuals under these plans.
29 U.S.C. 1135.
These records are used to take action on or respond to inquiries from
Members of Congress and private citizens.
In addition to those universal routine uses listed in the General
Prefatory Statement to this document, records in this system may be disclosed
to the relevant employee benefit plan administrator, third party administrator,
insurance carrier or other party as necessary to facilitate a resolution to the
circumstance presented by the individual seeking assistance from the
agency.
None.
Records are maintained in file cabinets and on computer system.
By name of individual.
In the National office, manual files are maintained in file cabinets
with access limited to staff of the Division of Technical Assistance and
Inquiries. In the regional and district offices, manual files are maintained in
file cabinets with access limited to appropriate PWBA staff. Computer system is
password protected and limited to use by authorized personnel.
Manual records are maintained for one year after closing the file, then
destroyed. Computer files are maintained for the same period as the manual
records or deleted when no longer needed which is ever is later.
In the national office: Director of the Office of Participant
Assistance and Communications, Pension and Welfare Benefits Administration,
U.S. Department of Labor, 200 Constitution Avenue, NW, Washington, DC
20210.
In the Regional offices: the Regional Director
In the District Offices: the District Supervisor
Individuals wishing to inquire whether this system of records contains
information about them should contact a system manager indicated above.
Individuals must furnish their full names for their records to be located and
identified.
Same as notification procedure. Individuals requesting access must also
comply with U. S. Department of Labor Privacy Act regulations on verification
of identity at 29 CFR 71.2.
Same as notification procedure above except individuals desiring to
contest or amend information maintained in the system should direct their
written request to the System Manager listed above, and state clearly and
concisely what information is being contested, the reasons for contesting it,
and the proposed amendment to the information sought pursuant to 29 CFR
71.9.
Individuals seeking technical assistance or information.
None.
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