NOTE: for information on your pension, please visit Hewitt Associates Your Pension Resources (TCP1 Pension Record Keeper)
Participant Messaging allows you to communicate with Hewitt via a secure on-line interface to protect your privacy. This is also an option if you are hearing impaired and cannot communicate with Hewitt effectively by phone.
Steps for Using Participant Messaging:
Once selected, a page will populate with your information and a text box to write your question/comment. When a Benefits Representative responds to the message, you will receive an email stating that a response has been sent to your SecuredParticipant Mailbox.
Note: the SecuredParticipant Mailbox is located in the same area that the Contact Us option is listed, in the far lower left hand corner of the main page (see Step 2)
Los Alamos National Laboratory wants you to get the most out of your health care benefits! The Participant Advocacy service is here to help ensure that you do!
To help you resolve any conflicts you may have with your medical or dental carriers, Los Alamos National Laboratory has initiated a Participant Advocacy service.
This service puts you in touch with the Advocate Team, which will help you with unresolved health plan access or claims issues. The Advocate Team will research your issue and work with your health plan to resolve it on your behalf.
The service is available to retirees enrolled in the medical (which includes prescription drug and behavioral health) and dental plans.
All calls are confidential.
Sometimes, despite your efforts to resolve an issue directly with your health plan, you may still find that the issue isn’t closed. It is helpful to have an objective party who can research your issue and converse with the health plan on your behalf.
The Advocate Team helps ensure your issue is given the attention it deserves and considered fairly. However, contacting the Advocate Team does not guarantee the resolution you want; the terms of the plan still apply.
Call Los Alamos National Laboratory Your Benefits Resources at 1-866-934-1200 and follow the voice recognition prompts to speak with a Customer Care Representative.
Before you request assistance from the Advocate Team, you must make at least one attempt to resolve the issue directly with your health plan. This attempt should not be in writing. If your issue is still unresolved after you’ve discussed it with the health plan, call a Los Alamos National Laboratory Customer Care Representative. If you contact Customer Care before talking to your health plan, your issue will not be passed on to the Advocate Team. Instead you will be directed to contact your health plan.
You should be able to tell the representative:
On rare occasions, it may be necessary to provide detailed diagnosis information.
The Los Alamos National Laboratory Customer Care Representative will pass your issue on to the Advocate Team, which will begin researching. The team will contact you within two business days to follow up. If your issue is deemed urgent, you may be connected to an advocate immediately. In that case, for instance, if you are calling from a provider’s office or from the pharmacy, you do not have to contact your health plan before calling Customer Care.