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Frequently Asked Questions
I have forgotten or misplaced my password. Where can I reset my password? Go to the NIMSCAST home page and click on "Reset My Password" located in the navigation box on the left hand side of the screen. Enter in your email address and a link will be emailed to the user to create a new password. The password link is only good for 24 hours. If the user has not clicked on the link within 24 hours of the request, please return to Reset My Password. Remember, new passwords must be at least eight characters long and must contain at least one of each of the following: * lower case character (a-z); * upper case character (A-Z); * special character (!, @, #, $, %, etc ...); * and a digits between 0-9. Back to top I requested a temporary password and still have not received it? At times, email from the NIMS Integration Center is considered spam. Try checking your email account's spam folder. Also, if you have spy-ware or security software on your computer it can also prevent email from reaching the requestor. If you believe this to be the case for you, please turn the program off temporarily and then click on "Reset My Password". Once you receive the email, you can turn the spy ware or security software back on. If your email is received through a business server, please check with your information technology department to verify if email from the NIMS Integration Center is being blocked. Back to top How do I get a login and password to use the NIMSCAST? The NIMSCAST is a voluntary, web-based self-assessment system that will allow users to assess their preparedness and response capabilities and NIMS compliance status. There are two sides to the NIMSCAST: the official permission based and the non-permission based. The official permission based side is set up by a state or local emergency management or Homeland Security agency. The administrator creates the account and assigns the user by entering in the user's email address. The NIMSCAST then sends the user an email with a link to create a permanent password. Once all of the assessment questions have been answered the user can submit for rollup to their parent agency in the NIMSCAST. This information will be rolled up into a national database, providing a baseline indication of the level of NIMS compliance nationally. The non-permission based side is for those agencies that want to complete an assessment but do not need to "roll up" or submit to another local or state emergency management or homeland security agency. The user can create an account by clicking on "Create an Account Outside the Official Permission Based System" located in the log in box on the right hand side of the page of the NIMSCAST. The user can answer all of the same questions in the assessment as a user on the official permission based but can not submit it. If at anytime a user determines that their assessment does need to be rolled up or submitted they can contact their local or state emergency management or homeland security agency for permission on the official permission side. A user, regardless of the type of account they have, can not look at other accounts unless they are assigned as a user or there is sub-accounts listed under their primary account. Back to top I am not receiving emails from the system, what can I do? Ensure that you are not blocking emails that are coming from DHS or FEMA servers. The current mailserver used by the NIMSCAST is server202.fema.gov (71.252.64.31). The email account FEMA-NIMS@dhs.gov is used as the sender of these messages. This sender can be added to white lists to ensure the message is delivered. Back to top I entered data into a Public account (Public>>State>>Local Name) and want to copy the data into my account in the official State Authorized account structure (USA>>Region X>>State>Local Name) To Migrate your data you need to have Admin access to both the Public account you wish to migrate and the destination account to copy the data to. Once you have both and you are in the Public Account (use "Switch Account") a "Migrate My Account" link will appear in the Navigation box. Select this link and follow the on-screen directions to migrate your data over any data that currently is in the destination account. Back to top My contact information has changed, how do I update it in NIMSCAST? A user may change their contact information (including their email address) at any time. Once the user has logged in, select the "Edit User Info" link to bring up a form containing the current contact information for the user. Enter any updates and select the "Save" button. Back to top My email address has changed, how do I update it? If you still remember your password, log on and update your email address by selecting the "Edit User Info" link. If you don't remember your password and cannot receive the password reset emails (will go to the old email address), contact your state representative, they can create a new user account for you and assign permissions to all of the accounts you previously had access to. Once this new user account has been created, you will receive a temporary password email with a link to establish your permanent password. Back to top |
