National Flood Insurance ProgramFACT SHEET NFIP Key Contacts FEMA PUBLIC AFFAIRS Main number: 202-646-4600 Butch Kinerney Public Affairs Specialist Department of Homeland Security Office of Public Affairs FEMA, HQ 500 C Street, SW, Room 820 Washington, DC 20472 Phone: 202-646-3228 E-mail: Butch.Kinerney@dhs.gov FEMA’S MITIGATION DIVISION Harriette Kinberg Chief, Industry and Public Relations Section Department of Homeland Security FEMA, HQ Mitigation Division, Risk Insurance Branch 500 C Street, SW Washington, DC 20472 Phone: 202-646-3431 Fax: 202-646-7970 E-mail: Harriette.Kinberg@dhs.gov Mary Jo Vrem Project Manager FloodSmart NFIP Marketing Campaign Department of Homeland Security FEMA, HQ Mitigation Division 500 C Street, SW Washington, DC 20472 Phone: 202-646-4064 E-mail: MaryJo.Vrem@dhs.gov FLOOD HAZARD MAPPING FEMA Map Assistance Center For questions about regulations and requirements when applying for: LOMAs, LOMRs, LODRs, LOMCs Phone: 1-877-FEMA MAP (toll-free) E-mail: FEMAMapSpecialist@mapmodteam.com Map Service Center View and purchase digital and paper flood maps Phone: 1-800-358-9616 FLOOD INSURANCE FloodSmart Call Center For consumers who would like a referral to an insurance agent or flood insurance information Phone: 1-888-435-6637 For agents that want to sign-up for our referral program Phone: 1-888-786-7693 NFIP HELP Center Handles referrals from FEMA staff, state officials and policyholders who have underwriting and/or claims complaints/concerns with their Write Your Own carrier Phone: 1-866-395-7496 FEMA Lender Compliance Officer (Lena Thompson) Calls from lenders/banks regarding NFIP policies and lending requirements Phone: 1-202-646-3441 NFIP Telephone Center Answers general flood insurance and claims questions for WYO companies Phone: 1-800-427-4661 FEMAMARCH 2007 PAGE 1 NFIP Direct Servicing Agent/Customer Service Answers questions from agents and policyholders who have policies written by independent agents who represent the NFIP Direct Phone: 1-800-638-6620 NFIP Direct Servicing Agent/Claims Answers questions about claims from agents and policyholders who have policies written by independent agents who represent the NFIP Direct Phone: 1-800-767-4341 ADDITIONAL CONTACTS Mitigation eGrants Helpdesk Provides technical assistance for the online grant application process Phone: 1-866-476-0544 E-mail: MTeGrants@dhs.gov Disaster Assistance To apply for disaster assistance and check the status of disaster assistance claim Phone: 1-800-621-FEMA (3362) FEMA Material Distribution Center FEMA publications, forms, public awareness materials Phone: 1-800-480-2520 Language Line Service Language interpreting assistance (FEMA code needed) Phone: 1-800-523-1786 MARCH 2007 PAGE 2