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Measure 1.1.1 of 3: The percentage of customer respondents satisfied or very satisfied with NCES publications.
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Year
|
Actual Performance
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Performance Targets
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|
Comprehensiveness
|
Timeliness
|
Utility
|
|
Comprehensiveness
|
Timeliness
|
Utility
|
|
1997
|
|
|
1999
|
|
|
2001
|
|
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2004
|
|
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2006
|
|
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2008
|
|
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Measure 1.1.2 of 3: The percentage of customer respondents satisfied or very satisfied with NCES data files.
|
Year
|
Actual Performance
|
Performance Targets
|
|
Comprehensiveness
|
Timeliness
|
|
Comprehensiveness
|
Timeliness
|
|
1997
|
|
|
1999
|
|
|
2001
|
|
|
2004
|
|
|
2006
|
|
|
2008
|
|
|
Measure 1.1.3 of 3: The percentage of customer respondents satisfied or very satisfied with NCES services.
|
Year
|
Actual Performance
|
Performance Targets
|
|
Comprehensiveness
|
Timeliness
|
|
Comprehensiveness
|
Timeliness
|
|
1997
|
|
|
1999
|
|
|
2001
|
|
|
2004
|
|
|
2006
|
|
|
2008
|
|
|
Source: NCES Customer Satisfaction Survey.
Frequency: Biennially.
Next Data Available:
June 2006
Data Validated By: NCES.
Data will be validated by using NCES review procedures and by applying NCES statistical standards.
Improvements: The NCES Monitoring System will yield annual updates on the use and applications of NCES data. NCES views Web release of its reports as a source of increased efficiency and is committed to releasing at least 90 percent of its reports on the Web.
Explanation: NCES expects that each year, all user manuals for NCES public-use data files will be available on the Web, at least 50 percent of its public-use data files will be available on the Web, and 75 percent of nonassessment surveys will be administered either through the use of computerized interviews or directly over the Web. These efficiency steps will facilitate easier, quicker, and wider access to NCES products.
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