FEMA Help Line Features New Application: Automated Status Update
Release Date: October 18, 2005
Release Number: HQ-05-338
WASHINGTON, D.C. -- In a continuing effort to provide information to those affected by the hurricanes, The Department of Homeland Security's Federal Emergency Management Agency (FEMA) has added a new "Automated Status Update" function to its registration phone line for those who registered for assistance at (800) 621-FEMA or registered on-line at FEMA.gov.
With the help of the Automated Status Update, applicants are able to immediately check the status of their case and obtain basic information regarding their account; no need to wait to speak directly with a FEMA operator. By following a series of voice-activated prompts, the applicant may access information about personal registration, eligibility status, financial compensation, the appeals process and other information. Applicants still have the option of talking to a FEMA help line operator as well. They must simply listen to the prompts to select help line assistance.
To access the Automated Status Update, applicants must call (800) 621-FEMA and provide their FEMA registration ID number, date of birth and the last four digits of their social security number. If the applicant provides inaccurate information or makes an error, they will be forwarded to FEMA Help Line staff.
The Automated Status Update will allow applicants to access up to date information on their status with FEMA.
FEMA prepares the nation for all hazards and manages federal response and recovery efforts following any national incident. FEMA also initiates mitigation activities, trains first responders, works with state and local emergency managers, and manages the National Flood Insurance Program and the U.S. Fire Administration. FEMA became part of the U.S. Department of Homeland Security on March 1, 2003.
Last Modified: Tuesday, 18-Oct-2005 07:47:55